my new goodybag became live yet I was still deducted pay as you go fees for calls?
Is it possible that you have made a call that is not covered by the goodybag, such as to a premium rate number or non-geographic number?
Contact an Agent to query account payments
could be a high rate number.
I made a couple of calls to voicemail and saw it tick down 8p a time - how do I find an agent?