Auto top up

minimax

My phone run out of credit yesterday even though it's on auto top up.

Checking my giffgaff account tonight , it is active and the order of £ 10 has been delivered and debited. Why have I got zero credit on my phone???

maryam22

are sure you are dialing *100#

and *100*7# for goodybag?

kevgaxx

Check both balances, online and by dialling.

Dial *100# for phone credit balance.

Look at the balance shown on the "my giffgaff" page -

https://giffgaff.com/dashboard

allsaints

check in your gg and maybe ask a agent mate

rosebloom

Contacted an agent it's account problem

kevgaxx

It sounds possible that you have topped up into the wrong account. It's worth a quick check.

Text the word " USERNAME " to 43430 ( free ). You will receive a text reply in about 10 minutes or so.

minimax

Haven't goy goody bahs, just credit. Balance pnline is xerp, but apparently £10 delivered tonight

m4n4ger

Check your my giffgaff page to be sure

minimax

Haven't goy goody bags, just credit. Balance pnline is zero credit, but apparently £10 delivered tonight

rosstheboss1

If you bought a goodybag with it your balance it will be zero if not leave it until tomorrow after checking your Payment History ask an Agent.

minimax

Np goody bag just auto top up . My balance was 0.02 yesterday despite it normally topping up just below £3. It said YESTERDAY that the o

rder is delivered on the 04.02.14 !!!!! At 8.55pm. So I waited until tonight. But no credit despite my payment history saying £10 delivered at 8.55pm. I checked phone and online balance several times ~ nothing there.

kevgaxx

If the £10 credit is in your payment order history, but does not show on your account or phone, you need help in finding out where it went.

Contact an agent here ( mention the date anomaly too ) -

http://giff.ly/agentsbalance

ladyice

u could check *100# see ur balance?r u shure u not used it on any calls or backround internet?

minimax

That link doesn't work. It's so hard to contact an agent now.

minimax

And no I haven'tused ten pound in less than 2 hours. Normally top up every 2 months.

kevgaxx

I would always try a different browser first, but there is an option if you have particular problems.

There may be problems with agent categories or other form errors, so try this "workround" -

Http://j.mp/agentsgaff

Select 30 from the drop down list (don't worry about the SIM quantity stuff).

Use the comment box to fully explain your issue.

minimax

Nice that so many people give exactly the same advice just to earn credit despite.

minimax

Thank you kevgaxx. Think I leave it until tomorrow as my phone charge is getting low. Thankfully the wifi works fine. I will definitely contact an agent tomorrow !!! Thanks again.