Sorry if this post is duplicated, but I was no able to find the answer to this question.
Currently I have an O2 pay as you go simcard, with NO CREDIT.
I just received a new Giffgaff simcard, and I have £5 for my friend's referral plus £10 of a voucher to activate it.
I want to transfer my old number from O2 to Giffgaff, but... What happens with the £15 in my Giffgaff simcard? Will I lose it? Or it will be added once transfered? In the website I only find answer to what happens to the credit in the old simcard, but nowere describes what happens with the Giffgaff credit.
Thanks in advance.
You always lose any remaining credit when you port out from a network
You never lose credit when you port in to a network.
The full transfer process explained:
You cannot start the transfer process unless you have an activated SIM card, and you cannot have an activated SIM card unless you add a top-up or goodybag.
Unless you're intending to use the temporary giffgaff number until your other number is ported over, I'd suggest you activate the SIM by adding airtime credit only (not a goodybag) and then buying the goodybag after the port in is completed.
To bring your mobile number to giffgaff, you need to:
Activate and top-up a giffgaff SIM - this will give you a new (albeit temporary) number. The credit you add now will be carried forward when the port is complete, so you won't lose it.Contact your current Service Provider and request a PAC (Porting Authorisation Code) to transfer (port-out) your number to another network.PACs are valid for 30 days from the issue date.
&NBSP;MAKE SURE YOUR GIFFGAFF ACCOUNT AND SIM HAS BEEN FULLY ACTIVATED - ALLOW AT LEAST 24 HOURS AFTER THE SIM HAS STARTED WORKING BEFORE REQUESTING THE TRANSFER. TRYING BEFORE THIS MAY RESULT IN PROBLEMS ACCESSING THE TRANSFER REQUEST FORM.LOG IN TO YOUR ACCOUNT, THEN GO TO:HTTP://COMMUNITY.GIFFGAFF.COM/T5/USING-GIFFGAFF/PORTING-IN-EXPLAINED/TA-P/4221529&NBSP;PLEASE NOTE:REMEMBER TO BACKUP ANY CONTACTS AND DATA FROM YOUR OLD SIM BEFORE PROCEEDING WITH THE TRANSFER.TRANSFERS ARE ONLY CARRIED OUT ON NORMAL WEEKDAYS, NOT ON SATURDAY, SUNDAY OR PUBLIC HOLIDAYS. REQUESTS SUBMITTED ON A PUBLIC HOLIDAY WILL HAVE A TRANSFER DAY TWO DAYS LATER.YOU CAN ONLY TRANSFER (PORT) A NUMBER FROM ONE UK NETWORK TO A DIFFERENT UK NETWORK. YOU CANNOT PORT A NUMBER FROM ONE NETWORK TO THE SAME NETWORK (E.G. GIFFGAFF TO GIFFGAFF), OR TO/FROM A NON-UK PROVIDER'S NETWORK.GIFFGAFF SIMS WILL ONLY WORK IN HANDSETS WHICH ARE EITHER UNLOCKED OR SIM LOCKED TO O2. IF LOCKED TO ANY OTHER NETWORK YOU FIRST NEED TO HAVE IT UNLOCKED.
|VODAFONE||0808 0945945||DIRECT LINE TO PAC DEPARTMENT|
|ORANGE||0800 0797777||DIRECT LINE TO PAC DEPARTMENT|
|O2||0800 0288151||ASK FOR "RETENTIONS"|
|T-MOBILE||0808 1219999||CHOOSE OPTION 2, THEN ASK FOR "RETENTIONS"|
|3||0800 3586796||CHOOSE OPTION 2, THEN ASK FOR "RETENTIONS"|
|TESCO MOBILE||0800 4334990||ASK TO BE PUT THROUGH TO CUSTOMER SERVICES, THEN "RETENTIONS"|
|ASDA MOBILE||0800 9520101||CHOOSE OPTION 1, THEN 3, THEN 4, THEN 1|
|VIRGIN MOBILE||0808 1008282||ASK TO BE PUT THROUGH TO CUSTOMER SERVICES|
|TALK MOBILE||0800 0494401||ASK TO BE PUT THROUGH TO CUSTOMER SERVICES|
|LYCA MOBILE||0800 6527566||ASK FOR "RETENTIONS"|
|LEBARA MOBILE||020 7031 0791||NO FREEPHONE NUMBER (SORRY) - SAY YOU NEED YOUR PAC CODE|
|VECTONE MOBILE||020 7179 0134||NO FREEPHONE NUMBER (SORRY) - SAY YOU NEED YOUR PAC CODE|
|FAMILY MOBILE||0800 112 4350&NBSP;||SAY YOU NEED YOUR PAC CODE|
|ICARD MOBILE||0207 870 5722||SAY YOU NEED YOUR PAC CODE|