It was quite a surprise to see the Ovivo mobile network close its doors last night. We know that quite a few of our members used Ovivo in conjunction with giffgaff, and that others made a complete move from giffgaff to Ovivo.
It can be a nightmare when you don't have a working phone, and so to help people back up and running again we want to make your transition to giffgaff smoother if you want to come over - or come back.
From now until the end of Sunday, March 23rd, any SIMs ordered from giffgaff, including from a member's referral link, will be sent by First Class post. That way, if you order soon, you should get your SIM before the weekend (although that's of course depending on how fast your postman's legs are).
In addition, we know that a lot of people will have lost some credit, and so to give you a kick-start, if you bring your number in from Ovivo before the end of April, we'll give you an extra £5 credit to get you back on your feet. Edit: This will apply to all port ins from Ovivo requested on or after 00:01 on the 19th March, and the extra credit will be added within 3 weeks of your port in.
We really hope this helps people that have found themselves bit stuck. If you need a hand setting up, have a quick look at these articles on activating a SIM card and transferring your number - they'll walk you through it. As always, if you have any questions afterwards, our Help forum is always open.
If your phone is locked, perhaps to Vodafone, then you should take a look at our Unlockapedia; it will help you find the cheapest way to unlock your phone so that you can bring it to a new network.
Update - 15:00 - Mar 27 2014
Hey hey, if you've transferred over before the end of March 26th you should see the £5 credit pop into your account very soon. If you're yet to transfer, as long as you do so before the end of April you'll still be eligible - we'll be adding the credit at a point within three weeks of you transferring in. Enjoy.