Amendment to iPhone internet settings

will23

Hi all,

We announced last week changes to the way that settings will work, here is the thread if you haven't seen it yet. It's great to see all the helpers and everyone else pick up on this so quickly and change the advice that they're giving. If you've already seen it and taken the quiz you will know that the advice for an iPhone user was to use the app to install the internet settings.

Apple have since contacted us to let us know that they consider applying APN settings through an app to go against their T&Cs. We are working with Apple to get to the best possible outcome for both parties, but unfortunately we have had to remove the functionality to apply settings from the My giffgaff app. The good news is that we have a back up solution; instead of using the app, iPhone and iPad users can now update their settings by visiting giff.ly/iphonesettings and it will do exactly the same as doing it through the app. This page looks like nonsense if you access it from anything other than an iPhone or iPad, but it won't do any harm either. It just doesn't look very pretty.

Key bits of information:

The iOS app will no longer provide internet settings
To install internet settings on iOS devices just visit http://giff.ly/iphonesettings on the device.

Because we made this change very quickly after we announced major changes to settings we have made a new mini quiz and have sent it to everyone who has already passed the Pop Quiz. We've also updated the Pop Quiz: Death of 2020 so that anyone who takes it from now on has the new information. If you'd like to take the mini quiz then here is the link - Mini Quiz: Internet Settings - April 2014

All the best,

Will

kanzachoudhry

Roger

philbond

I don't believe it! (victor Meldrew voice).

thanks for the update. How come apple have only just objected to this? any idea when the Apple IOS will install the updates? Also, I presume this still doesn't do the mms settings?

mattsmith100

I'm sure Apple get pleasure from ruining giffgaff functionality! ☹ 😛

Thanks for the info!

why_bother

What advice do we offer if the member has no WiFi access?

Does this link install MMS settings or just internet?

bengalknights

So Apples way of making less customers is to not allow support to be provided by others to others

simonc_here

It's a little circular. get the internet setting by going on the internet! 🙂

mattsmith100

@why_bother wrote:
What advice do we offer if the member has no WiFi access?
Does this link install MMS settings or just internet?

I guess people will have to have wifi to get the internet? Just like people had to have a computer to set up their iphones a few years ago.

I guess we'll have to tell them to find a mcdonalds and use the wifi there 😛

philbond

@mattsmith100 "other burger chains are available" lol

how did you get a "6"? is there a new gold quiz? I haven't seen one ☹

waqassheikh

Thanks for the update!

dalan

I'm on wifi, can't even get the link to open. Frame load interupted.

pinkcalculator

Oh dear though you can still manually enter settings can't you if you've no other profiles and delete them if you do or am I wtong on that

philbond

@will23 i just tried it too on my iphone 4s and 3gs (different IOS's) and frame load interrupted on full and mobile site

mattsmith100

@philbond
I was literally just about to edit the post and put "other fast food restaurants with free wifi available"! 😛 You beat me too it hehe

This is how I got 6 http://community.giffgaff.com/t5/News-Announcements/Update-about-badges-vol-2/m-p/12198852/highlight/true#M51885 I'll say no more, though contact Joanna if your curiosity gets too much for you 😉

scrappydez

@philbond wrote:
Also, I presume this still doesn't do the mms settings?

Correct. Just installed it now and the MMS settings have not changed.

How hard would it have been to do the MMS at the same time.

Post to this guide I've updated it

http://bit.ly/iPhone-settings

giffgafful

Thanks for the heads up, but the whole settings change is getting a bit messy now, yikes! Will point users to this if they get stuck or just point out the manual settings, which will hopefully not change again ;-)

solubility

I'm guessing the update has brought it to their attention, as the feature has been there for some time.

dalan

This link doesn't work. Frame load interrupted.

philbond

@philbond wrote:
Also, I presume this still doesn't do the mms settings?

Correct. Just installed it now and the MMS settings have not changed.

How hard would it have been to do the MMS at the same time.

I know. the whole "iphone settings update" saga has been a huge anti-climax. after getting frame load interrupted repeatedly I just pasted the link into safari on my phone and then it works but seriously? are we going to be walking newbies down this route??

mattsmith100

@philbond wrote:
Also, I presume this still doesn't do the mms settings?

Correct. Just installed it now and the MMS settings have not changed.

How hard would it have been to do the MMS at the same time.

I think the hope is that future OS updates will automatically put the settings in, and this is just the backup plan!