We announced last week changes to the way that settings will work, here is the thread if you haven't seen it yet. It's great to see all the helpers and everyone else pick up on this so quickly and change the advice that they're giving. If you've already seen it and taken the quiz you will know that the advice for an iPhone user was to use the app to install the internet settings.
Apple have since contacted us to let us know that they consider applying APN settings through an app to go against their T&Cs. We are working with Apple to get to the best possible outcome for both parties, but unfortunately we have had to remove the functionality to apply settings from the My giffgaff app. The good news is that we have a back up solution; instead of using the app, iPhone and iPad users can now update their settings by visiting giff.ly/iphonesettings and it will do exactly the same as doing it through the app. This page looks like nonsense if you access it from anything other than an iPhone or iPad, but it won't do any harm either. It just doesn't look very pretty.
Key bits of information:
- The iOS app will no longer provide internet settings
- To install internet settings on iOS devices just visit http://giff.ly/iphonesettings on the device.
Because we made this change very quickly after we announced major changes to settings we have made a new mini quiz and have sent it to everyone who has already passed the Pop Quiz. We've also updated the Pop Quiz: Death of 2020 so that anyone who takes it from now on has the new information. If you'd like to take the mini quiz then here is the link - Mini Quiz: Internet Settings - April 2014
All the best,