unable to connect to WIFI

ross1993hall

recently swapped to giff gaff and for some reason my phone wont find my modem anymore.modem is defiantely okay because other devices can connect , dont suppose anyone has any ideas ?

thank you

cj_9

Shouldn't really be affected as Wifi is done from the device, not the sim, what phone is it?

anne1963

Well Wifi is nothing at all to do with any network....

Is wifi enabled on your phone?

bigdaveuk

what broadband you on?

bengalknights

Try rebooting your phone or router

asif_mah

Turn phone on and off and do the same with the router. Scan the networks, click your one and then reenter the password.

ross1993hall

talk talk ...

slksdw1

Hi Ross,

While changing to giffgaff should have no impact on wifi I'm happy to try resolve the problem.

What phone have you got and what have you tried so far to sort this?

asif_mah

Make sure that all the wires in the router are in. Although it may look fine, if the cable that connects to the weird looking phone line like socket, the lights will be on but you won't get any internet.

ross1993hall

thanks , this work straight away , didnt think to reset the router

drsdiddee

Go to settings

Identify your Router

Put password again

wifi will work

Cheers

stadium

If this happens again, sometimes forgetting the netork on the phone and then connecting (and entering the password) again can help.