What's new with 4G? How to help

will23

Hi everyone, With the launch of 4G there are a few new things, so here are the few most important things for you to be aware of. This is all included in the KB articles and quizzes, but I thought it would be useful to call out the key things here.

Key Facts

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The first time you buy a 4G goodybag it will take up to 24 hours for you to see 4G come through, just like with activations.

Anyone can buy a 4G goodybag, even if they have a 10 year old brick phone. You will not receive 4G service unless it is 4G compatible though.

You do not need a 4G SIM to get 4G service, but you do need a 4G phone. It's still a good idea to get a 4G SIM though.

You can tether on all 4G goodybags as they're all limited data allowances.

Troubleshooting Steps

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Turn your phone off and on again.

Check you're in a 4G area. Check https://giffgaff.com/coverage-and-service.

Update your phone's software.

Make sure your phone is 4G ready. Only phones with band 20 or a 800MHz 4G antenna can get 4G on giffgaff. (Tip: any phone that says "4G ready" on http://giffgaff.com/phones are 4G ready).

If it's been over 24 hours since you bought the goodybag and you've tried all of these things then contact an agent.

Where can I learn more?

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4G Approved Helpers quiz

Guide to 4G

Nifty video-

All the best,

Will

scrips49

That's useful, thanks Will23

carl_4

Very useful as ever Will thanks 🙂

I may go down the 4G route once it's available in my area...

In the meantime gonna help all the people who have questions regarding he 4G change

hyesha

Thanks

nytram_1

4g much quicker

daglier

Thank you for this helpfull post Will. 🙂

islandstifle

Another important note for those with slightly older phones: the iPhone 5 (and earlier iPhones) will not work on giffgaff 4G. They cannot be "unlocked" or "enabled" — there is no way to do it, and anyone who says there is is wrong.

As far as UK networks are concerned, the iPhone 5 is 4G compatible on EE and 3 (and on MVNOs that use either of these networks) only. This is because Apple did not incorporate the technology necessary for other networks.

1_

Great. Thanks for pointing out key facts!

mcilwraith

cool

joshua_cy

Doesn't the iPhone five carry the LTE Option though??

will23

@joshua_cy wrote:
Doesn't the iPhone five carry the LTE Option though??

Indeed it does, but not all 4G phones are the same so some phones work on specific networks and not others. 4G uses a broad selection of frequencies to transmit it's data and some phones don't have the correct antenna to get 4G on giffgaff. The iPhone 5 is one of these. The 5c, 5s, 6 and 6 plus all do though.

leshin

Thanks @will23

Now i just need a 4g phone 🙂

kenith_keniff

Great thanks @will23!

username_

Nice one. Hope everything went well with the launch.

wolfy3321

I have got the HTC m8 mini I want to go on 4g do I need a new SIM card or do I use my SIM card I have got on gifgaf

rayhoo

@wolfy3321 wrote:
I have got the HTC m8 mini I want to go on 4g do I need a new SIM card or do I use my SIM card I have got on gifgaf

Hi,

Does 4G works with a 3G SIM card?

Yes it does, but you may notice a short delay as your SIM card will look for the 3G network first. If you are using a 3G SIM card there is no need to change, and you can swap for a 4G SIM card later.

jameshenrik

So, any ideas as to when I can get a 4G goody bag that matches my current of 2000, unlimited, unlimited?

rayraybb

Useful enough cheers

kevincunno

Thanks for information will much appreciated

sydneysingh

I have a Samsung galaxy s2.