4g on htc one mini

choon

Hi, my sister bought a 4g goodybag a couple of days ago and she's only getting a 3g connection still even though she's in the same place as me and I'm getting 4g. I've tried restarting the phone and doing a manual roam. She has a 4g sim as well.

danthescan

is the one mini a 4g phone?

natty88

does it support 4g on the frequency 800mhz also known as band 20 if not it will only get 3g my friend

choon

Yep it's a 4g phone and works on 800mhz

riiceball

I don't think the one mini o 4g compatible

williamwalker

Hi there go to Settings then mobile data then networks and tick 4g preferred

Hope this helps you Best of luck

natty88

try taking sim out leave 5mins an insert again helped a few others get 4g to kick in

danthescan

@choon wrote:
Yep it's a 4g phone and works on 800mhz

Then check her dashboard to see if a 4g bag is active,and go to the phones settings to see if 4g is enabled.

pawelm4778

Hi,

I checked in gsmarena and One mini has 800 mhz so hardware should works if it is for EMEA market ( Europe, Africa and Middle East). Where did you buy it?

Cheers

choon

She bought it in the UK from carphone warehouse.

eddiehk6

Check mobile network settings

One of the options should be 'Preferred network mode', make sure 4G is selected

sauron

The phone is capable of getting 4g and so I would try rebooting it or doing a manual roam, it would also be worth checking her area if different from your own

http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4216841

pawelm4778

Ok. So it should has 800 Mhz. Check her sim in your phone

pawelm4778

And your sim in her phone

choon

I've just put my sim in my sisters phone and my sisters sim in my phone and she's getting a 4g signal with my sim and I'm not getting a 4g signal on my phone so I'm guessing 4g hasn't been activated on her account.