Emojis not working on your Moto G? One possible solution...

evermort

Hi All

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if you don't want to read the background of my story,

try setting your SMS encoding method to Automatic

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Apologies if this is widely known already, or I've duplicated another post or placed it in the wrong area!

But I felt compelled to post this to help some other user that may be having trouble with emojis on their Moto Gs (these are the little pictures you can place in text messages). They seem to be like the old emoticons but with many more to choose from.

Anyway, I'd bought a Moto G for my daughter 's birthday and she was upset to see that her emojis weren't working.

After much googling and keying in of APN details from various posts on these forums - none of which would work for me, I happened across this setting in the messaging app:

SMS encoding method

It was set to GSM 7-bit by default. It only has 2 settings so I changed it to the other one (automatic) and lo and behold, emojis can now be sent!

So basically try setting your SMS encoding method to Automatic

Hope this helps someone someday!

leedorney

Yeh mines set to that too... Hope ya daughters enjoying that phone - I love mine, 1 of the best around!

mfish

Hi, that allows your phone to turn sms in to mms to send Emojis. they will cost you 16p per mms

bluenose5

16p thats a lot .

evermort

to leedorney

Yes, it is a great phone.

The only thing is that they make it very difficult to distinguish between the different versions when trying to buy them! They are all Moto Gs! I picked my daughter up one of the newer but smaller versions as the larger screen size would have been too big.

I will be seriously looking at one when it's time for me to change as they seem to be the closest thing to a Google Nexus style phone for me as the Nexus 6 isn't of any interest to me.

evermort

to mfish

Hi, I'm pretty sure I checked this at the time and it wasn't charging her anything to send them. I'll check her phone this evening to be sure though!

Are you saying these 16p messages would be coming off her credit at 16p a pop? Separate from the goody bag?

leedorney

Yes there're lotsa versions. The compact z3 is similar in size but bigger ram - 2gb - more £'s tho... ;/

illy1965

Just changed the setting on my girlfriend's moto g and it works a treat, thanks for the tip

evermort

Hi All

This is just a quick update regarding the cost of sending emojis when setting SMS encoding to automatic..

It's a week later and my daughter has been sending a lot of emoji texts.

I've checked the balance on her phone and it hasn't shifted yet - so definitely not getting charged 16p per text so it seems to not treat it as an mms.

She is sending emojis to giffgaff and O2 numbers and getting charged for neither.

Hope this helps.

Cheers.

gi_ra

GOD BLESS YOU SIR.

rabbit001

hey buddy that's a great post for all the users of giffgaff community 🙂

scrips49

Great post thanks @evermort. I now have one very happy wife with her Moto G

rabbit001

yes very true 🙂

custos

That's really helpful, thank you.

pastul

I'm pretty sure I read a news article about this kind of thing some phones setting it default to encoding the emojis differently and it's been charging people, but there's a setting you can change to stop this 🙂

cass905

Great post thank you 16p is quite cheap for MMS some networks charge a great deal more

sarahed

We're having the same problem - could someone please give me a clue where the option might be on a Moto E and a Moto G. Thank you in advance

sarahed

OK - reread @evermort and Moto G now working - many thanks, however I can't find the same option on my daughter's Moto E so would still appreciate help please.

peterhowe04

Worked for me - thanks!

forfar18

Thanks for that