Inclusive and non-inclusive calls, texts and services

ian011

There's a lot of confusion about which calls, texts and services are inclusive in goodybag allowances.

This short guide (effective 1 July 2015) will hopefully clear that up!

The previous version which runs until 1 July 2015 is here.

Inclusive calls, texts and services

Goodybags include "UK minutes" for the following calls:

standard landline numbers starting 01 and 02

excluding Jersey, Guernsey and Isle of Man landline numbers (see list below) and

excluding various non-landline 01 and 02 numbers (see list below)

non-geographic numbers starting 03

standard mobile numbers starting 071–075 and 077–079

excluding Jersey, Guernsey and Isle of Man mobile numbers (see list below) and

excluding various non-mobile 07 numbers (see list below).

Goodybags also include:

text messages to all UK landline and mobile networks

excluding Jersey, Guernsey and Isle of Man landline and mobile numbers (see list below) and

excluding various non-landline 01 and 02 numbers and non-mobile 07 numbers (see list below)

an allowance of internet usage

voicemail on 443 (each call takes one minute from the allowance).

Free calls and texts

Additional universal giffgaff benefits while you are in the UK:

calls, video calls and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live goodybag using new credit within the last 93 days)

calls to 0500 numbers are free

Twitter and Facebook text updates are free. (Twitter texts suspended 4 February 2015)

Certain UK calls and texts are always free:

calls to 080 numbers are free

calls to 111 NHS non-emergency number are free

calls to 112 and 999 emergency services are free

calls to 116 helpline numbers are free

calls received while you are in the UK are free

receiving standard text messages is always free.

Non-inclusive calls, texts and services

Calls and texts to the following prefixes are NOT included in goodybags:

Calls and texts to Jersey, Guernsey and Isle of Man landline numbers (see list below)

Calls and texts to Jersey, Guernsey and Isle of Man mobile numbers (see list below)

Calls and texts to non-landline 01 and 02 numbers (see list below)

Calls and texts to non-mobile 07 numbers (see list below).

Calls and texts to the following premium prefixes are NOT included in goodybags:

Corporate numbers starting 055

VoIP numbers starting 056

Personal numbers starting 070

Pager numbers starting 076

The Access Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118*

The Service Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118.*

The following services are NOT included in goodybags:

Police non-emergency number on 101

Speaking clock on 123

Calls to mobile shortcodes

Sending text messages to mobile shortcodes

Receiving premium text messages

MMS (picture messaging)

Video calls

Calls and texts to non-UK numbers

Roaming charges while in Jersey, Guernsey or Isle of Man

Roaming charges while abroad.

In order to use these chargeable services, you will need airtime credit on your account.

The current selection of 3G goodybags can be found here http://giffgaff.com/goodybags-3g.

The current selection of 4G goodybags can be found here http://giffgaff.com/goodybags-4g.

UK call pricing can be found here http://giffgaff.com/index/pricing.

International prices can be found here http://giffgaff.com/index/international.

Roaming prices can be found here http://giffgaff.com/index/international#roaming.

Jersey, Guernsey and Isle of Man landline numbers:

01481, 01534, 01624.

Jersey, Guernsey and Isle of Man mobile numbers:

074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 07524, 07624, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379.

Non-landline 01 and 02 numbers:

These are numbers which are used for various automated and dial-through services.

0203505,

Non-mobile 07 numbers:

These are numbers which are used for various automated and dial-through services.

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

Need further information on Goodybags and call credit? This other article has a massive amount of detail.

See also this useful article: Why has my credit disappeared when I haven't used my phone?

A completely new and unified system of call charges, "the unbundled tariff", must be adopted by all landline and mobile operators for calls to 084, 087, 090, 091, 098 and 118 numbers on 1 July 2015. The rules for charging these calls are specified in Ofcom's 'General Condition 17'.

Related articles:

Airtime Credit and Goodybag Clarification (until 1 July 2015)

Airtime Credit and Goodybag Clarification (from 1 July 2015)

Per minute, per second, per call? (until 1 July 2015)

Per minute, per second, per call? (from 1 July 2015)

The cost of sending and receiving text messages (until 23 March 2016)

The cost of sending and receiving text messages (from 23 March 2016)

Calling UK telephone numbers from abroad

Edited 2015-07-01 - removed two entries (074580, 074581) from the list of non-mobile numbers.

endorphin

Thanks for this!

Does this tip then supercede this one http://community.giffgaff.com/t5/Tips-Guides/Airtime-Credit-and-Goodybag-Clarification-A-QUICK-GUIDE-FOR-NEW/m-p/13764521

ian011

It will replace the old guide on 1 July 2015.

There are some fundamental changes coming up so I thought it best to re-do both guides (the other guide details which calls are charged per second, per minute or per call).

ryanchen6

Very handy

stephen_foulkes

Reply for ian011

Ian .... Brilliantly presented information. Very helpful thank you very much.

I have had occasion to look for information as I have repeatedly tried and failed to enter a tv competition via a text to a five digit number beginning with a '6'. Couldn't understand why I couldn't enter as I have loads of texts in my goody bag . I now understand that I have to pay more money over and above the cost of the goody bag to add 'airtime credit' to text to such numbers? Is that correct?

ian011

Yes. Unless the mobile shortcode is advertised as being completely free-to-caller or free-to-sender, there will be a cost and you will need airtime credit to call it or send a text message to it.

ian011

Some time between 23 November 2016 and 3 April 2017 (exact date unknown, and no announcement has been seen) the following prefixes were no longer classed as "non-mobile" numbers by giffgaff and became inclusive in goodybag allowances:

074409, 077000, 078722, 079782, 079783.

The full list of non-inclusive "non-mobile" numbers is now...

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

Additionally, in the 07 range, mobile numbers allocated in Jersey, Guernsey and Isle of Man are also non-inclusive (see separate list), as are premium rate numbers starting 070 (personal numbers) and 076 (pagers).

davidevans0000

cheers @ian11 got bit worried when i had seen 0755 as my number is 07550

wattsy7777

thank u he just has a standard mobile number

ijustcantdoit

@ian011

Hey mate this is top work cheers

bluemoonbaz

Cheers ian great work as usuall

@ian011

ian011

On 16 May 2017 the following prefixes were no longer classed as "non-mobile" numbers by giffgaff and became inclusive in goodybag allowances:

075378, 075379.

The full list of non-inclusive "non-mobile" numbers is now...

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

ian011

Some time between 15 June 2017 and 5 July 2017 (exact date unknown, and no announcement has been seen) the following prefixes were no longer classed as "non-mobile" numbers by giffgaff and became inclusive in goodybag allowances:

074419.

The full list of non-inclusive "non-mobile" numbers is now...

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

ian011

Some time between 25 August 2017 and 20 September 2017 (exact date unknown, and no announcement has been seen) the following prefixes were no longer classed as "non-mobile" numbers by giffgaff:

074572, 079110.

The full list of non-inclusive "non-mobile" numbers is now...

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

At the same time as the above, the following prefixes should have been added the "Jersey, Guernsey and Isle of Man mobile numbers" list, but it isn't clear whether this actually happened:

074572, 074585, 079110.