4g - The giffgaff community

4g

daveytoonmarshall

i was told off giffgaff that i would get 4g when i bought a goodybag i have and iv still got 3g iv put my phone onto 4g in settings but my phone still only 3g

shipon786

Hi 🙂

All giffgaff's sim cards are 4G ready.

Can you please try turning your device OFF and ON again ,and just like a sim card activation,it may take up to 24hrs for your 4G goodybag to activate.

Ive just come across these fantastic guide's here http://community.giffgaff.com/t5/Tips-Guides/What-s-new-with-4G-How-to-help/td-p/15344289

Also here http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248#faq_no_5 Hope it solves the problem, Good Luck

mathew40

Hi there @daveytoonmarshall

What device are you using please ? .

When you buy a 4G goodybag for the very first time , it may take up to 24 hrs to activate your 4G service,but you'll still receive 3G until your 4G service has activated.

Also go to your device " settings " and Select " More networks " , then select " mobile networks " and then select " network mode " and select LTE / WCDMA /GCSM settings to Automatic.

Please can you then turn your phone OFF and ON again,over the next few hours or so and see if that helps.

Please also check you're in a 4G area here http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248

gigggaffer

Have you got a 4g compatible handset?

stealthybigboss

http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248#faq_no_5

hononey

If you have an older phone (e.g. iPhone 4s), your phone might not be able to get 4G.

Also, make sure that internet settings are properly put 🙂

Have a nice day ❤️

ntfcfan

Have you tried rebooting your phone?

daveytoonmarshall

Iv got ab iphone 5c i will give it 24 hours thanks

mathew40

You're more than welcome and thanks for visiting the community.