Can I send my phone in for repair if it's my fault (cracked back).

joeasis

Hi guys,

Just a quick query, am I able to send my phone in (that I purchased here) for repair, even if it's my fault? I dropped my phone and cracked the back. I do expect to be charged so that's not the issue. It's just if they'll do anything at all if I send it in.

Thanks for any help.

mathew40

Hi there @joeasis

Yes of course you can as long as you pay for the repair yourself .

Please click onto this link http://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573#faq_no_4

star1000

they will charge you

Phone Return Instructions

Please see this guide for the Giffgaff Phone Returns and Repairs Process

https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825

Please also see this guide for the Giffgaff Phone Returns Instructions

https://community.giffgaff.com/t5/Solve-your-questions/Phone-Return-Instructions/ta-p/10441537

crbnew

Yes you can. Once they receive the phone they will send you a quote for the repair. Please note that you will only have 21 days to reply or your phone may be recycled.

netley

Yes see here for more info:

https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573

stealthybigboss

Here https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573

rebelyell

If your phone needs to be returned for a repair for damage that you caused then you can find the information you need on this page:

Returns and Repairs: http://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825

There will be a charge of course and it might be expensive.

nigelbrooks

@joeasis

What phone is it?

There may be far quicker and cheaper ways of getting an approved repair than returning it to giffgaff,

joeasis

@nigelbrooks Thanks for the reply. It's a Sony Xperia Z3.

klaus1968

Hi and welcome to giffgaff of course they will fix your phone at a cost if broke at your own fault better getting them to fix it than some cowboy go to https://community.giffgaff.com/t5/using-giffgaff/returns-and-repairs-process/ta-p/10316825

nigelbrooks

@joeasis

Contact Sony directly.

The repair facility in Pencoed, Wales is, from personal experience, truly excellent. They offer fixed price repairs and are very quick.

0370-5237237

Monday to Friday : 08:00 - 20:00

Saturday : 09:00 - 17:00

‎

timwilliams25

@joeasis

Yes, giffgaff will repair phone broken by accident altough not sure how the charges and there will also probably be postage costs too.

Personally, I would take it into a local indepedant phone shop to get a quote to see if it is worthwhile sending it back - I think if you can get it done local, if anything goes wrong again, you can just take it back, rather than have to deal with uncontactable repairer!

janetihill

might be worth checking with a local trader for a repair quote

weeman

Buy a replacement back cover and do it yourself.It's easy.

George