Runaway data!

caroleves

I never use all my data allowance, but yesterday I ran out a week early so I renewed my £12 4G goodybag. Today I received a text to say I have used 80% of my data allowance, in one day!!! My goodybag renews on 22 September. Has anyone else had this problem? I don't understand it at all, any ideas anyone? I'm scared to turn my data on!

shash88

Buy a new goody bag 🙂

hamzahussain97

Hi,

Check to see if you have any background apps running. Close all apps which you are not using.

Check your usage dashboard here: https://giffgaff.com/dashboard Scroll down to bottom of page and you will see the link and code for usage dashboard.

If you think you are being incorrectly charged you can contact an agent out it here: https://giffgaff.com/support/ask/incorrect_balance

saminaa

It could be that it just got used up really quickly perhaps. You can use your credit for data until your goody bag is set to renew if you want

sarahmorton3

Hi,

Depending on what phone you have, it might have built in data counters? If it has, have a look to see which app or apps are using all of the data

jammydodge

Hi @caroleves

You probably have a few apps that are using your data in the background without you knowing. The best way to find out which apps are using it, go to settings, mobile data and usage to view a which apps used what.

Hope that helps

Kind regards,

JammyDodge

jamesgunn07

Hi,

It is probably background data.

If you believe you have been charged incorrectly then contact an agent here https://giffgaff.com/support/ask/incorrect_balance

Hope this helped! 😉

sooper8

Yes , I also have had this problem.

I put it down to recent change to 4g but can't see any app using anything like that much data.

I'd be interested to know what is happening too.

mba_263

have you got a data counter?

helps pin point where the data is going

caroleves

Not that I'm aware of. Where would I find this? Thanks for your help.

adscan

I would suggest you have apps running in the background.

aerovias

You may have apps running in the background which can use it up

hh742

Hi @caroleves,

The problem you have could be background apps draining all your data when updating apps or just running in the background. As 4G internet is being used it uses more data. You could contact an agent and get them to look into it though.

caroleves

Thanks, it would appear that Flickr was running in the background and it used 882 MG in one day! Recently had an upgrade and there are a lot of negative comments about it. I hadn't opened Flickr for months so had no idea this was happening. I have uninstalled it. Thanks for the advice. ☺

caroleves

Hi it was Flickr used 882 MG data in 1 day, hadn't even opened it. Have uninstalled it.