You need to contact an agent. Agent’s are employed by giffgaff and can help you if members cannot help you. They can also help you with account or private problems.
You can contact an agent here https://giffgaff.com/support/ask
Please allow up to 24 hours as agents take up to 24 hours to reply.
The messages from agents will appear here when they have replied to your queryhttps://giffgaff.com/support/questions
I Hope this helped! 😉