American iphone/4G problem

tavamirali

I bought my iPhone from the states. I bought a 4g goodybag and now i dont have either 3g or 4g. What should I do? I used to buy 3g goodybags and i didnt have any problem. I know it is because my phone is from USA. I just want to know if there is anyway to cancel my goodybag and buy another one?

pollsen

If its your first 4g goodybag it can take 24 hours. Its worth keep restarting your phone to kick back internet in.

standard123

hi first 4g goodybag takes 24 hour to activae 4g

endorphin

Hi, firstly depending on which iPhone you have it might not work on giffgaff's 4G service; however it should still give you a 3G service so try turning your phone off and back on to see if that fixes it for you.

Otherwise note that it can take up to 24 hours for a new 4G goodybag to start providing mobile internet. Presumably you're calls and texts work OK?

jsp21c2

Goodybags are all going to be 4G in a few days, but presumably those with 3G only devices will just connect at 3G.

In your case I presume the phone has UK compatible 3G bands but not UK 4G compatible bands. You could do a manual network scan and select the O2 3G band as the preferred network in order to stop the iphone trying to connect to 4G.

krishnasuba

Just try restarting your phone and it should start working.

insaneyln

tavamirali wrote:
I bought my iPhone from the states. I bought a 4g goodybag and now i dont have either 3g or 4g. What should I do? I used to buy 3g goodybags and i didnt have any problem. I know it is because my phone is from USA. I just want to know if there is anyway to cancel my goodybag and buy another one?

@tavamirali, which model of the Apple iPhone did you purchase in the USA? Also, was it a SIM free (network unlocked) device?