Bought the wrong goody bag, i haven't used need to change

victoria_20

Hello where can I contact an agent? I cant seem to find it on the website. But i bought the wrong goodybag and just want to get another one I havnt used any of the current goodybag

Thanks

insaneyln

victoria_20 wrote:

Hello where can I contact an agent? I cant seem to find it on the website. But i bought the wrong goodybag and just want to get another one I havnt used any of the current goodybag

Thanks

@victoria_20, here is the link - https://giffgaff.com/support/ask

exmember-2019-4735772

use this link https://giffgaff.com/support/ask/cant_buy_goodybag

request a refund and buy the correct bag

most links are found under the help link at the top of the page

victoria_20

Thank you!

alexc33

If the goodybag has activated agents are not obliged to give refunds as it's your error.

However, if you have used very little then an agent may give you a refund at their own discretion.

You can raise a case with the agents via the support link in your My giffgaff page messages section. https://giffgaff.com/support

Agents can take up to 24 hours to reply, but are usually much quicker.

Agent replies can be found in your my giffgaff page messages section.

exmember-2019-4735772

if you bought a bag in error agents will usually give you a refund, as long as you have not used the bag allowances

(I have tested this a couple of times and on both occasions I was refunded)

but ask nicely 🙂