I am just popping on to express how my journey with Giff Gaff has evolved over time and unfortunately is getting to the point where I am having to start looking elsewhere for a good deal.
I first heard of Giff Gaff from Money Saving Expert with its £12 a month goodybags for unlimited texts and data plus I beleive it was 250-500 minutes of phone calls plus free calls to other Giff Gaff users.
This was excelent value for money and I was happy to promote this network to others.
Since then Unlimited data was taken off those on my goddybag selection and given only to those who had been on the £15 version prior to the change. I had to upgrade to the £15 goodybag to get 500 minutes (of which i've only ever reached this limit once during a family crisis) when my normal usage is less than 200 minutes a month and to get 5GB of data.
This limit I could just about stick to data wise, although I did have to renew my goodybag early several times to get more data.
Now for my £15 I am losing an extra GB of data and gaining 500 minutes...unless of course I upgrade my goodybag yet further. Needless to say Giff Gaff is looking less and less able to cater for how I choose to use my mobile phone.
This is a shame as I have enjoyed Giff Gaffs service, however as a provider it is starting to lose its 'this is a good deal' vibe and is gradually becoming more grasping. Indeed as I understand things the next to go is the free calls to other Giff Gaff users in November, why then should I plug it to my friends? As such I will have to start checking just how competitve Giff Gaff is compared to other providers.
Whilst I am here obviously complaining, I would hope that the powers that be here pay attention to some constructive feedback. Your data packages attracted new custom, the more that is cut back on and prices increased the fewer recommendations you have and ultimately some customers may start looking elsewhere.
I would like to see a goodybag option for those who rarely use their mintues and texts but have high data needs.