Found an unreported service issue?

This thread is for members to report possible trending issues that have been observed in the community, that appear to be affecting multiple people at once,...

roxy_r · 2015-09-24T14:31:34+00:00

This thread is for members to report possible trending issues that have been observed in the community, that appear to be affecting multiple people at once,...

Found an unreported service issue?

sloz

@roxy_r

I haven't come across any other threads reporting the problem

roxy_r

I see, looks like isolated cases but i will keep an eye and mention this to the relevant team.

w69d

wow the old thread is fully reinstated with all the kudos back 1700 odd (and mine too ) cheers

http://community.giffgaff.com/t5/Service-Updates/Found-an-unreported-service-issue/m-p/5862774

is that thread now going to be locked & archived ?

craggybuk

Since I have rejoined giffGaff last Thursday, the Internet connection speed as been absolutely abysmal. I am constantly getting speeds of less than 1mb according to speed tests, this on on the H and 4G protocol.

I have tried using the internet in the CV10, CV32 and CV8 areas and have experienced the same symptoms in all of these areas.

Other members appear to be reporting similar issues as per the following threads :-

https://community.giffgaff.com/t5/Help-Support/Full-Internet-signal-but-mobile-data-isn-t-working/td-p/17378513

I am finding it extremely difficult to use the data on my phone at the moment as it is taking far too long to achieve anything.

I've enclosed a screenshot of my latest speed test which was taken at 7pm tonight.

Any help would be appreciated

philbond

@craggybuk It seems to be just luck of the draw. I have always struggled to get a decent 3G signal in my living room and have to switch to 2G to be confident of receiving calls and texts successfully. However, when I go upstairs:--

craggybuk

Just taken another speed test reading, this time at work and things are getting worse. You can't tell me that this is an acceptable service.

0.27 mb/sec down , 0.29 mb/sec up

leilarawr

NO SEEVICE SINCE 11am no incoming or outcoming data

rong42

Not a service issue as such, but number of us have received our August payback points statements again:

http://community.giffgaff.com/t5/Contribute/August-Payback-calculations-follow-up/m-p/17384642/highlight/true#M411803

philbond

rong42 wrote:

Not a service issue as such, but number of us have received our August payback points statements again:
http://community.giffgaff.com/t5/Contribute/August-Payback-calculations-follow-up/m-p/17384642/highlight/true#M411803

yes, me too

t_will

Ah, that's no good. As Alex mentioned in that thread, he's raised it to the email folks, so they'll be able to check into what's going on there. Your September Payback shouldn't be affected.

ray2

hi @roxy_r

so let me get this right in future you want all service issues reported here,unless it,s an isolated incident in which case search the community or go to help and support

it wasn,t that long ago we were being encouraged to make a post in contribute where you as staff said it would more likely be picked up on,so is this no longer the case??

just so im crystal clear where i need to post,thankyou

mrapson2

My son and I are both on Giffgaff in the ST1 area and neither of us can get mobile data. My son has a Samsung S4 and I have an iPhone 5S. Both of our good bags recurred yesterday.

I thought it it might be something to do with you changing to 4G, but I tried changing my mobile data setting to 4G and still no mobile data access.

Please let us know if there is an issue in the area or if it's something to do with our accounts?

Thanks

mcilwraith

@mrapson2 have you restarted your phones yet.

mrapson2

That worked. Thank you very much.

endorphin

Just got an Error 26 trying to login to www.giffgaff.com (rather than the community)!!!

refreshing the page then allows me to continue.

FOLLOW UP: the site seems to be running slower than normal for me which is usually a bad sign!

roxy_r

@endorphin

Is that the first time you got that error?

endorphin

Hmm, I don't think I've seen an Error 26 before but I can't really remember. Seen loads of Error 20's however!

The site seems to be running back at normal speeds now. 🙂

roxy_r

Glad to hear that is back to normal speed @endorphin. We are looking into the Error 20 ones, but if you could document what you were doing when you dot the error and the Incident report and send it over, that would be amazing.

endorphin

@roxy_r I was just logging into www.giffgaff.com and that Error 26 appeared as the next page.

Refreshing that page then took me to my giffgaff dashboard. Not much to it really.

prescilla_g

Thanks for head's up @endorphin. These pesky Errors - one minute you think they're gone, then they decide to appear again!

We're still investigating this at the moment so, as the lovely Roxy said, just keep reporting them here with as much detail as you can and we'll forward it on.

Have a good one 🙂

Prescilla