Found an unreported service issue?

This thread is for members to report possible trending issues that have been observed in the community, that appear to be affecting multiple people at once,...

roxy_r · 2015-09-24T14:31:34+00:00

This thread is for members to report possible trending issues that have been observed in the community, that appear to be affecting multiple people at once,...

Found an unreported service issue?

harrrrrry

Long standing problem in Poland

There have been sporadic reports about problems with service from Poland for probably several months.

Supposedly, this is due to a defective international exchange in Germany. This has been said to affect many networks all over the world not just giffgaff or o2. So you'd expect the internet to have been initially awash with reports of the problem, somebody would have named the operator of the defective international exchange and the world's networks would have been reconfigured to send their traffic through other routes. But as far as I can see we have only hearsay evidence of this problem.

Anyway, back to giffgaff -- there seems to have been no announcement about the Poland problem,

Here's some of them:

https://community.giffgaff.com/d/33078527-no-data-on-poland

We have been here several days and still can't access data.

https://community.giffgaff.com/d/33076916-poland

Hi my giffgaff not working in Poland when I call some Chinese people speak whit me ????

https://community.giffgaff.com/d/33061442-in-poland-but-no-internet-or-calls

In Poland but no Internet or calls

https://community.giffgaff.com/d/33074409-problem-with-data-in-poland

my data has been working fine, but it's stopped working today.

https://community.giffgaff.com/d/33074685-cant-make-calls-from-poland/2

cant make calls from poland
Thee have been several people posting recently having problems with the Polish Networks 🙁

https://community.giffgaff.com/d/33068414-keep-on-loosing-my-conectivity-while-in-poland

I'm still randomly loosing my data conectivity?

https://community.giffgaff.com/d/33068569-tring-to-call-uk-number-from-poland-and-getting-redirected/2

got a foreign lady. I tried again and the same thing happened. On the third attempt I got a foreign man.

https://community.giffgaff.com/d/33061401-nothing-is-working-in-poland

instead of my brother responding there is someone else on the other side speaking different language

https://community.giffgaff.com/d/33052554-poland-roaming-issues

it connected me accidentally couple of times with some french and German speaking people.

https://community.giffgaff.com/d/33050834-using-number-in-poland

when someone call me from Poland, different number appear then it should be

You can find more of them at https://community.giffgaff.com/all?sort=newest&q=poland

paul_d_

harrrrrry

There have been sporadic reports about problems with service from Poland for probably several months.

Anyway, back to giffgaff -- there seems to have been no announcement about the Poland problem,

Here's some of them:

https://community.giffgaff.com/d/33078527-no-data-on-poland

We have been here several days and still can't access data.

https://community.giffgaff.com/d/33076916-poland

Hi my giffgaff not working in Poland when I call some Chinese people speak whit me ????

https://community.giffgaff.com/d/33061442-in-poland-but-no-internet-or-calls

In Poland but no Internet or calls

https://community.giffgaff.com/d/33074409-problem-with-data-in-poland

my data has been working fine, but it's stopped working today.

https://community.giffgaff.com/d/33074685-cant-make-calls-from-poland/2

cant make calls from poland
Thee have been several people posting recently having problems with the Polish Networks 🙁

https://community.giffgaff.com/d/33068414-keep-on-loosing-my-conectivity-while-in-poland

I'm still randomly loosing my data conectivity?

https://community.giffgaff.com/d/33068569-tring-to-call-uk-number-from-poland-and-getting-redirected/2

got a foreign lady. I tried again and the same thing happened. On the third attempt I got a foreign man.

https://community.giffgaff.com/d/33061401-nothing-is-working-in-poland

instead of my brother responding there is someone else on the other side speaking different language

https://community.giffgaff.com/d/33052554-poland-roaming-issues

it connected me accidentally couple of times with some french and German speaking people.

https://community.giffgaff.com/d/33050834-using-number-in-poland

when someone call me from Poland, different number appear then it should be

You can find more of them at https://community.giffgaff.com/all?sort=newest&q=poland

It was raised however forgot to pop a reply to you on this thread 🙁 Sorry about that.

I can now confirm that there was an slightly older issue which may have affected members previously (as we can see from the links) I can confirm that the issue has now been resolved, if you see any more recent (within the last 7 days) pop up please drop me a message.

Thanks for that.

Paul.

mrsgrowler

calabria620
Thank you for that, it has helped a great deal in that I can now offer some specific advice.

There have been lots of threads on here from people having problems with using their mobile while in Poland so it may be worth reading this post and then using some of the links to take you to the individual posts where you may find a solution to your issue.
https://community.giffgaff.com/d/17357121-found-an-unreported-service-issue/4210
harrrrrry

I am copying this to @harrrrrry - the author of that post and @paul_d_ - an educator who took it on board in case they have more up to date information.

Sorry I can’t be of more help.

alexmgg2

There are reports that the Manage my repayments link, that allows members to make extra payments to Ratesetter, is broken.

See here:

https://community.giffgaff.com/d/33078803-manage-payments-link-not-working-can-anybody-help-please

I'll update this with more examples as I find them.

Another here:

https://community.giffgaff.com/d/33079365-unable-to-access-the-manage-repayments-link

And here:

https://community.giffgaff.com/d/33080694-my-monthly-repayments

And another:

https://community.giffgaff.com/d/33078492-rate-setter

Yet another:

https://community.giffgaff.com/d/33082368-mobile-payments

sloz

A recent trend of 7 or 8 reporting that they're not receiving calls from some numbers including Vodafone

It appears that all those that are reporting a problem have nunbers originating from the 3 network

https://community.giffgaff.com/d/33081095-can-t-receive-calls/

https://community.giffgaff.com/d/33081120-cant-receive-calls-from-a-singular-number/

https://community.giffgaff.com/d/33081088-vodafone-number-can-t-phone-me-on-giffgaff

https://community.giffgaff.com/d/33081144-i-m-having-issues-with-my-service

https://community.giffgaff.com/d/33081141-i-cant-receive-any-calls-please-help

https://community.giffgaff.com/d/33081136-no-incoming-calls

https://community.giffgaff.com/d/33081186-why-i-m-unable-to-receive-calls

dez_d

Thanks for that sloz
i'll get that flagged and looked into. If you see any new ones can you add them to the post above.

Edit: I've split some other members issues on that thread you were on @sloz and I've added to your post above so we have all the info in one place. Nice one for flagging, great spot.
Dez

sloz

dez_d
Cheers dez, thanks for responding

dez_d

No worries sloz
That's all been flagged now. So far we have 6 members (on your thread above) all with a similar issues.

It could be that issue from a while back so if you haven't already done so can you send them in the direction of the agents so they can look into it for them.

Dez

harrrrrry

guy_ow might be one more mention under the feedback tag

There is a thread in feedback -- https://community.giffgaff.com/d/33081036-picture-uploading

jfc1951

paul_d_

Hi, the Poland issue has reared its head again.

See https://community.giffgaff.com/d/33091138-unable-to-call-uk-from-poland

I am currently in Poland. All my calls to UK are being answered by somebody speaking in French or Chinese. I can send sms to UK and receive phonecalls ok. I have active goody bag and air credit. Roaming is ON. I am dailing out using full country code 0044...

sloz

Over the last day or so, an unusual increase in reports of a loss of service because of a barring of services
(not all from these threads have responded to definitely confirm a barring, but it's very likely)
https://community.giffgaff.com/d/33086298-phone-got-signal-but-i-can-t-make-calls-or-text-or-receive-calls/

https://community.giffgaff.com/d/33086306-not-receiving-calls-messages-and-can-t-call-or-text-out-on-nokia-phone/

https://community.giffgaff.com/d/33086305-account-deactivated/

https://community.giffgaff.com/d/33086283-sim-activation-issue/

https://community.giffgaff.com/d/33086627-cant-send-sms-or-make-calls

Has the numbers or regularity of texts in a given period been reduced to result in a bar?

simone_w

sloz
Hi @sloz thanks for raising this. We will look into it now and get back to you shortly.

Simone

sloz

simone_w
One more.....
https://community.giffgaff.com/d/33086662-my-signal-has-been-cut-off

davidrussell007

Can’t make or receive calls

lorri04889

My phone signal isn't working either for 2 weeks now?

davinian

Network issue in the Isle of Purbeck, Dorset (BH19/BH20). Seem to connect 1 in every 10 outgoing calls, but not receiving any incoming calls - data seems to work!