Porting issue / Unsuccessful transfer from Vodafone

tomaszbogacz

I had scheduled transfer of my number on 23rd of September. In the morning of this day my both SIM cards (the one from Vodafone and the new one from giffgaff) stopped to work. Today is a 3rd day and my number is still not working.

I did issue complaint (150924-000780) but there is no reaction. In case of "normal" operator I could call customer service and push to solve the problem. What I can do in case of giffgaff where there is even no number to call?

leshin

Welcome to the community

With giffgaff u contact an agent to look into it for u. Have u done that?

Giffgaff.com/support/ask then select account queries

mathew40

Hi there @tomaszbogacz

There seems to be a delay, see here

http://community.giffgaff.com/t5/Service-Updates/Number-transfer-issue-24th-September-2015/m-p/17357675#U17357675

antonio75

Hi...is your phone unlocked ?

tomaszbogacz

Yes, it doesn't have sim lock. The new giffgaff SIM had been working before porting started.

miche35784

My mobile internet has stop working and I've got 14.24 GB lift so I know it isn't that could someone please help