swapped sim from iphone4 to iphone 5, but sim not activated

hcb65

Hi Everyone,

I have put a new sim into my sons unlocked iphone, it has been now over 24 hrs but the sim has of yet not been activated. I have swapped many sims and it usually only takes 30mins. I put the new sim number into were it says online but nothing. Should I try another sim and activate again? TIA for your replies Heather xx

786asim786

Have you tried restarting the phone

sneaky007

Hi, @hcb65

does the dashboard show the number? see here https://giffgaff.com/support/ask/activations , giffgaff agents can take up two 24hrs to reply to any queries.

hcb65

hi ty for your reply, yes we have took the sim out turned phone off and on but still nothing x

hcb65

will ihave to sign onto my sons GG to click on the links and send the support ticket thru his account? x

hcb65

yes i have taken the sim out and resparted the phone

kjb93

hi its hcb65 who posted this enquirey now on my sons account. His dash board is showing his number and his credit etc x

kjb93

any other help would be most gratefull ty x