Balance change

luzdd001

Hello there,

I just have £25 earned in my balance and I don't know how to but air time with it to get an always on data. Can someone help me?

Many thanks.

Luz.

swindlerz

just go to the shop and purchase it but you will have an option to purchase via airtime.

give it a shot 🙂

Quick Edit:

Note you should've posted this in the help and support section 😀

You might not always get a high quality response here 😀

old_bean

Hello @luzdd001

If i understand you correctly you want to buy a goodybag with your £25 credit that is already on your account ?

If so then just make sure to switch off recurring goodybags first as this will prevent you using your crefit otherwise. You can do that by following the first link added below. (Don't forget to press Save after altering the recurring setting)

http://giffgaff.com/buy

Pick your goodybag

Press 'I only need a goodybag' on the next page'

Continue then press Exchange Airtime Credit to pay for it with your balance.

The goodybag will immediately activate on your account

p.s. don't worry about this thread being in the wrong part of the forum, i'll inform the admin and they'll sort that

dips18

OK your message isn't very clear. But I think I got it.

So you have £25 on your account as AIRTIME CREDIT and you want to exchange that for a goodybag? ??? Am I right so far???

If so, then what to do is follow the normal way of purchasing a goodybag. When you've selected the goodybag you wish to purchase you will be given the option to EXCHANGE AIRTIME CREDIT for the goodybag.

And that's basically it.

Hope this makes sense and I actually got it right in what you was asking as like I said it wasn't really clear in what you was asking.

luzdd001

Hi dips 18, actualy I have £24.84 of earned balance and as I needed urgently my service I just top up another £20 of air time, but it is no way I can do a godybag being activarted for some reason it take me to my bankd details and I can't find the 'exchnge air time'. could you explain me how to do it as if I were a 5 yo kid?

sloz

@luzdd001

Can you see the £24 on tour my giffgaff page?

Http://giffgaff.com/dashboard

luzdd001

well not now, just in my phone, I have changed my sim card and it desapeared, anyways I have buy £20 air time with my card

luzdd001

How do I change air time for a godybag? why its no post about that in the FAQ???

sloz

@luzdd001

How much credit do you see when you dial *100# ?

Do you see the same amount logged in here

Http://giffgaff.com/dashboard

luzdd001

it say £0 but that's no true, even one of the agents just had confirmed yesterday I was able to see the £20 in my account...

sloz

@luzdd001

And does it say zero on your account page

And when you dial *100# ?

luzdd001

as well! but where is the credit then?

luzdd001

Just yesterday an agent saw the £20 air time credit in my account

sloz

So zero balance when you dial *100# ?

Do you believe you haven't used that credit on payandgo rates?

Have you queried that with an agent?

luzdd001

I just have charged it yesterday and I have no service so it's no way I have used it, I tried to get help from an agent and he said that he saw my recuring bag didn't went though on Sunday night and he said as well he saw the £20 had being charged from my bank card though he sent me a link to fix the situation but it didn't worked

sloz

You need to uodate your query and explain you still have no credit

luzdd001

Ok ... I am so distressid with all this... thank you and have a merry christmas

bye now

Luz