Requesting your PAC using a computer
You can simply use this link and request the PAC
Alternatively you can use this method.
- Log into your giffgaff account
- Select 'Help' then Keep your Number' under "SIM and Nulmber".
- Scroll down to the bottom of the page, where you will be able to access the PAC request form.
Complete the online form. It is optional to fill in the 'Reasons for leaving' box, but do try to provide as much information as it helps us improve our business and gain understanding.
Once you've requested your PAC it will sent to you along with it's expiry date by SMS within minutes. To see your PAC instantly go to your 'My giffgaff' dashboard and look under your mobile number.
Requesting your PAC using your handset
- Dial 43431
- Follow the instructions
You will receive a voice confirmation of your PAC and it's expiry date which will also be sent via a SMS message. This will also be displayed on your 'My giffgaff' page under your mobile number.
If you request your PAC in error then don't worry as it will simply expire and be removed from your 'My giffgaff' after 30 days.