Hope this guide helps
Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted.
* If you have forgotten your member name, text "membername" to 43430 and we'll text it right back to you.
* If you can't remember which email address you used when you joined, text "forgotten" to 43430.
To change your password to something you'll remember just tell us your giffgaff phone number, member name or email address and we'll text or email you a link to reset it.
I want to be contacted by
Phone number, member name or email
You have options see which works for you
Use link https://giffgaff.com/support/lost-password
Plus you can use link
Send a free text from your phone, the word "PASS" to 43430 to receive a text which will include
Your registered email address
And a password reset link
You can contact an agent they will help you with your inquiry http://giff.ly/agentscall
Please remember that it can take up to 24 hours for the Agents to reply but it is usually quicker and you can check their messages here: https://giffgaff.com/support/questions