Hi I have a new phone which requires a nano sim, my old phone is a micro sim. I'm trying to replace then I guess? I'm not sure tbh. I'm rubbish at this sort of thing!
hahaha, dont worry about it. Thats what the community is for 🙂
If you want to keep your existing number you will need to perform what is known as a SIM Swap its pretty easy & this article will guide you through each step of the process:
Or here is the steps below:
To perform a SIM Swap:
Back-up any contacts, texts and other data saved on your current SIM to your phone memory or PC, as this cannot be transferred through SIM Swap.
Go to the Replace your SIM section of My giffgaff and click on 'Activate your SIM'.
If you have an active PAC code on your account then the link above will not work for you. Instead follow this link to perform a SIM swap and proceed from point 3.
Enter the 6 digit activation code of the new SIM card, and click 'Continue'.
This is where SIM Swap starts. It will ask you to confirm that you want to swap SIMs. (You'll need to double check the SIM Serial Numbers (SSN) to confirm you've logged into the correct account.)
After choosing "Yes, I want to replace my SIM" then "Yes, I'm sure", your old SIM will be deactivated and activation of the new SIM will begin. This may take anything from a few minutes to 24 hours - the 'norm' is around 30 minutes.
Once you have pressed 'Yes I'm sure' click the button to take you back to My giffgaff where your dashboard will look like this. Once the SIM is activated your goodybag/gigabag and airtime credit will show.
Put the new SIM into your device. Turn the device OFF/ON at 30 minute intervals until you get a signal and the SIM starts working.
You have completed SIM Swap! Enjoy.
If you need any help....just shout 🙂