I transferred my phone number from O2 couple months ago but it shows me giffgaff number again

emiliabienias89

I bought new phone and I can't use some things because I have to confirm my phone number and when i putting mine it shows me it's wrong phone number. My friend tried call me on that second phone number but it doesn't even work. Can someone explain me what's going on? My phone showing me completely different number than mine

solid247

did u transfer your number via a pac code?

gody23041989

@emiliabienias89

Which phone are you using? Is it an iPhone?

solid247

if not your sim card will have the number it alocated to get a pac code

https://giffgaff.com/support/sim-and-number/your-phone-number

emiliabienias89

Yes

emiliabienias89

I've got Samsung J7

emiliabienias89

I've already used Pac code to transfer my phone number couple months ago

giffygaffer01

@emiliabienias89

Sounds like a split port issue, so contact an agent and they'll investigate this for you. Sometimes, the port files don't come in correctly after which you face problems.

Contact an agent here https://giffgaff.com/support/ask

emiliabienias89

Do you know how long I will have to wait for it?

englishfitzpercy

@emiliabienias89

Agents can take upto 24 hours to get back but it's quicker than that actually.

Their replies can be viewed here https://giffgaff.com/support/questions

emiliabienias89

Ok thank you very much x

sloz

@emiliabienias89

Could you explain further what problems you're encountering.

When you text the word NUMBER to 2020

Do you receive a reply with your transferred number in the text?

When you make calls and send texts. Are they appearing on the other persons phone as your transferred number?

Are you receiving calls ok?

If not. What dies the person hear exactly when they call your number

emiliabienias89

They text me back with my real phone number,but whaever I want to do in my phone shows me completely different number. Everything is working well I can send messages and receiving calls. They hear that number is unavailable. I can't use snapchat and confirm my phone number on whatsapp

sloz

@emiliabienias89

Where in your phone are you seeing a different number?

That particularly isn't a problem.

Coujd you ask someone to call you and ask them what's e full message they hear exactly

bozenkas

Hey

the transfer is done on the day you select if not successful in 24hrs then contact an agent

to contact an agent use this link https://giffgaff.com/support/ask

fill in required fields

agent to answer can take up to 24hrs

give them as much information as you can

emiliabienias89

I've got Samsung J7 I can have two different son cards. That different number I can see every single time when I switch on my phone and when i try use my snapchat. Full message is the number you are try8is unavailable