The member name and mobile number can be found at the top of most emails giffgaff send out. They are on the black bar, to the right of the giffgaff logo and tag line.
exactly @figment_uk ive never really had an email without my username showing
do you have all your sims on different cards?
if all on one card then it would need changed on all accounts
@pianoman63 isnt there a bit that says if you cant see the email in all its glory click here
The screen-grab I posted above was taken from the July usage statement I received this afternoon.
What are you using to view the emails? Do you get emails in plain text or HTML format?
Thanks to everyone for their efforts to sort this out. I have now found the problem ..... viewing the emails on my Samsung Note 4 in portrait format it doesn't display my username, but I have discovered that if I turn the phone around and read the emails in landscape mode ... hey presto it does magically appear in the top black bar after all. Mystery solved ... thank you guys and gals 🙂
Just in case people are confused .... this is one of my other sims being used but still pianoman63 thanking you all .
You might find it easier if you change the First Name on each of your accounts, so the are all different. The first name is displayed when sims are posted out, and on emails, but it isn't used for anything important so it can be anything you like.