Recently got a Samsung S6 on contract with RATESETTER and am on GIFFGAFF sim and have dropped my phone down the toilet. My phone turns itself on and also can not see the screen. Have left it in a tin of rice in the airing cupboard and will wait for a couple of days to see what it does.. but Im thinking it wont recover from this. What do I do?
Unfortunately water damage is not covered by warranty, I take it you do not have insurance on the phone.
If you have home contents insurance it might be worth you checking your policy as some include mobile phones.
Your only other options are to send the phone into giffgaff, who will inspect the phone and send you an email with the cost to repair the phone.
Please NOTE: If you dont accept giffgaffs qoute you will be charged £15 and the phone returned in the same condition.
If the device you ordered on giffgaff.com becomes faulty and you are past the 30-day period described above then you are entitled to a repair during the warranty period offered by the manufacturer for in-warranty faults. Our new phones mostly come with a 24-month warranty, however some phones do come with 12-month warranty such as the Apple iPhone. Please refer to the manufacturer guidelines for their exact warranty information. Our refurbished phones come with a 12-month warranty and our pre-owned phones come with a 6-month warranty.
You can also send a phone purchased on giffgaff.com for repair if it is damaged, out of warranty or past its warranty period. When your phone is not covered by the manufacturer's warranty anymore, you will receive a quote for the repair and will have the choice to accept it or have your phone sent back to you.
If the repair is chargeable and you choose not to go ahead with it, we will ask you for a £15 return fee to send the device un-repaired. This fee covers the administration and postage costs.
Important - If we've provided you with a repair quote but you don't pay the return fee or the repair fee within 21 calendar days, we will take this to mean you don't want your device back, and we will recycle it.
Or you could take it to a local phone shop for repair.
If the phone can not be repaired you are stil liable to make the payments that are outstanding on the phone.