LOST CREDIT GUIDE
Hi this happens a lot with smartphones, if you don't want your Credit Balance to disappear unexpectedly or your Data Allowance to be eaten away. Make sure your "MOBILE DATA..IS SWITCHED OFF" .When not needed, If it's switched to On...Apps will update in the back ground and can use up all your data allowance and then it will switch to trying to use your credit balance to buy data to download app updates. Make sure you set your phone to "ONLY USE WIFI TO UPDATE" as this will save you data and money.
PLUS LOG IN HERE TO CHECK
Check your payment history to see what it shows. https://giffgaff.com/account
can check your balance on your phone,
Dial *100# for Credit Balance & *100*7# for Goodybag Status/Call Allowance.
In your airtime credit usage Is there a charge on the premium text total?Http://www.giffgaff.com/profile/usage-statement
If you have inadvertently received Premium Rate Service charges then you should check out the Regulator's websitehttp://www.phonepayplus.org.uk/for-consumers/unexpected-phone-charge
This tells you how to find out what may be taking your credit and, if it is being taken by a PRS company, how to stop it.
PLUS CHECK THIS GUIDEhttps://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/td-p/18597940
IF YOU FEEL THEIR IS AN ERROR that giffgaff should check, you can ask an agent to look into this. A giffgaff agent can be contacted by following this linkhttps://giffgaff.com/support/ask/incorrect_balance
, please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.
AGENTS REPLY can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link https://giffgaff.com/support/questions
to access it directly.
GOOD LUCK AND HOPE THIS HELPS RESOLVE YOUR PROBLEM