thank you for your reply.
I have ordered another 2 cards, (after ordering initial on 7 days ago) hopefully, some of them will arrive,
The help and support boards link is not shown anywhere on the website, and all the forums, that help will such links show the links that are old and inactive.
Are you using the full website or the mobile version? Or one of the apps?
On the full website there is a black border at the top with a label for Community, and when you hover over that there are links to many boards, including "Help & Support" which takes you straight to the page where you can start a new thread about a problem, or see your previous unsolved thread(s).
Maybe the Help board ought to be a lot more prominent instead of halfway down the list? It is also important there to look at the Announcements and Sevice boards.
On the Help button of the black menu, the Help board is labelled as "Ask the community" under the FAQ (Knowledge Base).
As a helper I usually go to the Service board, and then the Announcements board, before looking to see where I can be useful in Help.
For someone who needs to ask for help, they perhaps need it to be more obvious where to ask for help? They can then be given the links to any pages they need.
However, the real idea is for people to be able to find the answers they need without people having to type them yet again... That's why the box for starting a new question will automatically search through old solved threads. This relies on people correctly marking which was the best answer for their problem.
I was hoping that you'd have posted a request for a SIM so that we could see if you could be helped more quickly. I'm surprised you want to just trust Royal Mail to get it right next time.
Those threads for requesting a SIM were started in the early days of giffgaff and now have thousands of messages. When you reply on them, your message appears at the end of the thread and anyone reading it will go straight to either the end of the thread, or to the first unread message, which will be yours.
If they have subscribed, they get an email with a link directly to your message. [You can also put @ in front of someone's name so that they get a personal email notification that they have been mentioned, so they can go straight to your message and respond, as I have done at the top of this message.]
If it is off-putting to see threads that were started ages ago, maybe new threads need to be created to do the same job? But how often do we start a new thread? Is a year-old or month-old thread too old? You could of course put your request in your own thread, but it might not be seen by the people who have volunteered to help in that way.
The community pages are due to have a major revamp in the next 3-4 weeks, so it's probably a good time to discuss which bits need to be more prominent.