My bank account shows a debit a few days ago of £12 from Giffgaff. When I go to make a call, even to check my voice mail which is also inaccessible at the moment, the available balance has been dropping and currently shows an available balance of £1.62.
If the £12 top-up was reflected in minutes instead of in ££, then why would the available balance keep dropping, surely just the minutes would drop?
If the £12 top-up is indeed related to the available balance, then why hasn't it been applied, therefore showing an available balance of either £12 (if the month just restarts) or £13.62 (if the balance carries over)?
PS, it really stinks that you charge minutes/££ for checking voice mail.