We need a KB page or a help page with solid details on agent working hours. So we know whether agents work weekends. If there is one, I can't find it.
I did find various threads with this question though. Some of the answers were yes they work sundays, others were what their hours were but we need a simple and straightforward way of finding this info.
Ideally this information would be displayed upon sending a message to the agents too, or a link to the info.
e.g. Agents work 8-10 Mon-Sun* Please allow upto 24 hours for a response.
*if that is correct