First things first....brilliant service from GiffGaff with the very quick delivery of my new SIM. Ordered yesterday afternoon and was here first thing this morning. So big thanks for that !!
Alas, the SIM does not work.
I lost my phone yesterday morning. Clicked the appropriate buttons here on GG to block the phone, block the SIM and send me a new SIM.
I activated the replacement SIM and an hour or so later, good to go. My account now shows the balance of my goody bag and credit, along with my original number of course.
But the SIM isn't working :-(
On insertion I get SIM Failure, then No Service showing.
I think it's not the phone, as I activated and topped up a new SIM I had spare (thinking the replacement might take longer than half a day to arrive ;-) ) and that works just fine.
Two things cross my mind.....simply that the SIM is 'broken', or might it be because the lost SIM was in an iPhone 5S and I am trying to use it in my old 3GS ?
Yes, the SIM is the full size needed for the 3GS. There is a slight amount of movement of the SIM within the carrier, but the same applies to the other SIM that works.
Just thought of a third....might I have neglected to do something, click a button, enter a code, anything ?
And is there a link to request a replacement for a broken replacement of a lost SIM whilst retaining the same number/goodybag/credit etc ?
Thank you 🙂