I am a new member . I went for a £10 goodybag offer, insted £20 was taken from my visa debit card.

I am a new member to giffgaff. I went for a £10 to up, insed £20 was taken from my debit card. Why is this. Can u help pls.

For account related problems ask an agent for the refund

@laminee67, hi there, please contact an agent as they are the only ones that can deal with your account.

Don't worry about your money. If the payment taken twice, you will definitely get it back. You just need to contact giffgaff agents from here:

Refund cannot be processed from here. You'll get reply from giffgaff agents within 24 hours.