new nano sim

laqueenie1991

My son gave me a sim card and I put in my phone, but it does not say how to get my phone number

mysticalmianderer

you must activate it https://giffgaff.com/support/sim-and-number/activate-your-sim

after 24 hours it will show here on your account by your username http://giffgaff.com/dashboard

bornagain1

You need to activate the sim and a number will then be allocated to it, this will appear on your dashboard.

sudeepshe

If you already have a giffgaff number, then you can swap the new sim to get your number back from here:

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Once you do a SIM swap all the account details of your old SIM will be automatically transferred on the new SIM along with your goodybag and it take up to 24 hours.

Incase you're unable to do a SIM swap from the above link then contact an Ask and Agent from here:

https://giffgaff.com/support/ask/activations and give them the below details:

- 19 digit of the SIM number which is at the back of the SIM card

- Activation code of the spare SIM (they will swap it for You)

elmo101

Hi @laqueenie1991

Simply order another sim from your spread page

video demo.

The SIM swap process will transfer your current number and allowances i.e goodybag/gigabag and/or airtime balance over to the new SIM. The process should complete within 30 minutes but, during busy periods can take up to 24 hours.