Fingerprint issue with LG G6

jackseymour2

I received my new LG G6 last week. As per my review, overall I am very happy with it, however after set-up the fingerprint scanner stopped working and the "Fingerprint" option disappeared from the options screen (where it previously said "Fingerprints and Security" it now just said "Security").

I tried a hard reset and rebooting in safe mode which did not work.

After an hour or so the issue spontaneously resolved after turning it off and on a few times and it was fine for a week, however yesterday it displayed a msg saying it could not read the scanner and to reboot the phone if this persisted. After a reset once again the fingerprint option is missing from the setting menu.

I am aware this is probably a hardware issue, but I just thought I'd check to see if anyone had any other solutions (from this or any other Android phone) before I go through the laborious process of sending the device back for replacement?

cps15966

Hi there

You may want to keep an eye on this posted today on android forums

http://forums.androidcentral.com/lg-g6/802926-lg-g6-fingerprint-scanner-has-stopped-working-has-disappeared-settings-menu.html

I can't see any fix for this when looking on any other sites, just seems to be a common problem that goes back to the G5 too

Hope someone posts something up that assists you on here or the link I gave. Good luck

jackseymour2

Hi, yes I posted that too lol. I'm hoping for a miraculous solution- one idea I saw posted elsewhere is to drain the battery completely then recharge so I'm currently giving that ago (although it may take a while, the battery time is pretty good).

Otherwise GiffGaff have said they will replace the phone, but obviously there is a turnaround time of a few days in which I'd need to go without a phone (the horror).

Part of me is tempted to leave it, I can survive without a fingerprint scanner (I managed for the rest of my life), but on the other hand if you've paid for a premium phone you may as well have all the features...

cps15966

lol was that you....? lol

Well I hope you get it resolved but agree with you that it sounds like a hardware issue.

Hope you get it resolved soon.

jackseymour2

Yes, GiffGaff has kindly replaced it. The new one works smoothly. As I say other than that one issue its a very good phone, so glad to have it back!

tijin121

I love the fingerprint scanner on this phone, and it is usually how I unlock it. Today, it stopped trying to read my fingerprint. When I went to settings, the fingerprints section is totally missing. I have restarted it twice and it is as if there never were fingerprint options. I don't get it. Anyone else run into this