We're super excited to finally be able to talk about the fantastic new app feature that makes chatting with other members even easier.
As recently announced, we in the apps team have been working hard on integrating parts of the community directly into the my giffgaff app. We're making it possible for people to post questions and received responses from within our app.
Why's this relevant to you?
Well, one, we're looking for people to help us test this new feature and, two, you might start to see a few odd looking posts around the community. Read on to find out all about it.
Starting on Monday 25 September, our app beta testers will have access to the new versions of the app on Android and iOS, and will be posting test threads to the Help & Support board. We call this new feature 'Ask the community'.
As part of the testing process, we need to get as many different responses, in as many different formats as possible, so we can test that all replies given by helpers are being displayed correctly. So that these tests can be easiliy identified, we've asked that the app beta testers prefix the subject with 'TEST:'
Responding to an 'Ask the community' help request
This part of the testing is open to any member, whether they use the beta app or not.
As mentioned, a question can be posted from the app onto the Help & Support forum within the community. From here, the post can be interacted with like any other, but remember, it was created within the app and any responses will appear there as well.
Helpers respond in different ways, some with text or a link, others with an embedded video. We've even seen beautifully crafted HTML being posted as well, all of which are perfectly acceptable. We need to ensure that every type of response is displayed within the app correctly, so our helpers aren't limited by format or medium. So if you want to help us test, give the widest variety of responses you can.
How can I help?
So from 25 September whenever you see a thread created by the app (the title will be prefixed 'TEST:'), reply in the same way you would normally. Want to respond in a few different formats? Go for it, the more the merrier!
While you won't be able to view the thread in the app, the original poster will, and they'll be able to send us feedback and report on any issues.
How long will this test period last?
The testing period will be for 7 days from 25th September. However, if we identify major issues, we might extend that.
Any questions, let us know and we'll do our best to get them answered.