We’re delighted to announce a couple of new partnerships, allowing us to bring WiFi access to our lovely members, at no extra cost.
We recently ran a WiFi access beta to gather feedback from our members and fine tune the service. Thank you to everyone who contributed. We still welcome all feedback as we continue this journey, but thought it was time to spread the news a bit wider.
WiFi Hotspots Access
Our members are now able to access WiFi at stations and platforms on the London Underground, with WiFi provided by Virgin Media. We’re also teaming up with O2 to provide access to around 8,000 secure hotspots around the UK. Both of these are absolutely free, and members will be able to opt in and out as they wish.
How do I get set-up?
Getting set-up is easy:
Download the latest version of the 'My giffgaff' app
Open the menu and choose 'WiFi Extra'
Press to turn on or install settings (slightly different depending on operating system)
The service may not work on all phones (see our guide for more details).
How does it work?
Once you’re all set up on the app, if you come in range of a hotspot, you may automatically connect to the WiFi there. We say “may”, as various checks go on in the background to check the strength of the WiFi connection. If the hotspot is congested or the signal is weak, you may not automatically connect. As with most non-personal WiFi services, the data speeds can vary.
These WiFi hotspots can be thought of as an extension to the normal O2 network. You can’t manually choose to connect to the hotspots, it all happens behind the scenes. It’s worth checking out our guide for more details.
WiFi is something that can provide a real boost for members, so we’ll continue to try and make this service the best it can be. We’ll work to make sure more and more members can benefit from this in the future (including those unable to access the giffgaff app), and will stay on the lookout for more opportunities for our members (with free ones always being the best!)