While appreciating efforts of Giffgaff Community and Agents we often post topics and find too late that a solution is available. The existing simple search facility appears only to find words repeated in posts rather than addressing the context.
Could there be a hierarchical search using drop down keywords or key phrases? Many IT companies use this strategy to direct the question to the right person or group. A lot of members' time is wasted on screens full of questions with summaries of answers and a more compact display of questions only could narrow our searches and lead to the most relevant answer. Thanks. Brownbear99
PS Was asked to supply subject heading and was disappointed by the poor quality of suggestions for headings such as 'finding best answer'.