At any time after posting you can track your parcel using Royal Mails Track & Trace service.
When giffgaff return centre receives your parcel you will receive an email to confirm its receipt.
The returns centre will inspect for any damage or missing accessories. When these checks are complete, the return centre will let you know if your return is accepted. If your return is rejected (due to missing items or past the 14 days since booking your return), the parcel is automatically returned to the address listed within your giffgaff account.
You can track the progress up until this point by:
Logging in to your giffgaff account here
Select My Payments
Select My Order History
Select the relevant Phone Order by clicking / pressing on blue icon on the right to view the purchase details screen.
On the right hand side of this screen please select the button marked "Return your phone"
You will now see the status of your returned device
After returns centre inspect for any damage or missing accessories the finance team will start to process your refund. You will receive a e-mail from them once the refund has been processed. Please allow 5 working days for the refund to reach your bank account or credit card account.