itemised billing- come on GG when will we have that?

various_mm

I have been with GG for a number of years. There has always been a request and a lot of demand from members about having itemised billing. There is even an idea in the labs that has had so many votes and has been there for so many years, yet we have not seen any progress on when we can get this.

Clearly having itemised billing gives transparency that for a network that calls itself working and run by members should have had in place!

If GG wants to target people who to recur goodbags, and run effectively like a pay monthly services (with customers not locked in to long term contracts) then having itemised billing offer is critical.

Come on GG when will you give us the itemised billing that is so much wanted by members?

isabel1066

I have itemised billing on other networks pay as you go and to be honest I may have had a look at my usage maybe a couple of times in years to me it's not needed.

jaycat

I'd find itemised billing useful actually (although my other sim which is on 3's 321 also doesn't have it).

jesi23

various_mm wrote:

I have been with GG for a number of years. There has always been a request and a lot of demand from members about having itemised billing. There is even an idea in the labs that has had so many votes and has been there for so many years, yet we have not seen any progress on when we can get this.

Clearly having itemised billing gives transparency that for a network that calls itself working and run by members should have had in place!

If GG wants to target people who to recur goodbags, and run effectively like a pay monthly services (with customers not locked in to long term contracts) then having itemised billing offer is critical.

Come on GG when will you give us the itemised billing that is so much wanted by members?
various_mm When I was on monthly contract with EE (formerly One2one/then T-Mobile), EE charged extra each month for itemised billing - in fact for paper billing at all, despite my requiring a LARGE PRINT version - and was for a contract.

Are you prepared to pay extra for itemised billing?

It IS one of the topics Amer is going to bring up at Giffgaff Towers at the special ideas meeting on Monday, however, so there might be movement at some point.

Here is the link to the thread about the meeting on Monday - it’s in the Labs Discussion Group, so you might need to join it to read the thread: https://community.giffgaff.com/t5/Labs-Discussion/Fancy-having-your-say-in-how-giffgaff-should-be-in-the-future-C/gpm-p/21226432#M3087

sorry - looks like the session was cancelled due to bad weather - Amer let us know … no news about rescheduling yet

Edited to add link to thread in Labs Discussion Group; edited 12/12/2017 to add detail about cancelled meeting

various_mm

@isabel1066

yes, not needed for you but lots of people think they need it. thank you for your feedback

various_mm

having a itemised billing is basic transparency. you pay for something so you should have an itemised bill

just like if we get invoiced, we have the right to itemised costs that make up the bill

bill48er

Actually giffgaff members "paid" to have itemised billing a few years back (can't actually remember when)*.

What we got was the half-a--sed attempt that you see in your account dashboard.

About as much use as a chocolate tea pot.

*Following a major network outage all members were offered a compensation payment.

There was a vote which resulted in a lot of members wanting the refund to be used to develop an itemised billing system.

We're still waiting. :smileysad:

finlaym28

Shouldn't be too much of an ask nowadays - they have the details anyway to charge your account.

k89bpa

@jesi23

I think you've been misled, fully itemized billing comes as standard with contracts as it always has done, the only difference between now and twenty years ago is that instead of receiving them by post you receive them online, (you can pay for paper copies but it's not obligatory).

I'm yet to see a contract which does not have fully itemized billing.

allan1954

I am not bothered at all on seeing itemised billing on giffgaff.i know when I buy a goodybag and when I spend airtime credit for me no need to see this online.

davidevans0000

why is this needed all that work to set it up and i bet that 99% of giffgaff users would hardly ever look at it?

mcilwraith

not a necessity for me but i do understand some members would have need of this

i`d prefer a quicker method of supplying itemised billing on request

hopefully something will be done to speed it up the existing method in the near future

bill48er

mcilwraith wrote:

not a necessity for me but i do understand some members would have need of this

i`d prefer a quicker method of supplying itemised billing on request

hopefully something will be done to speed it up the existing method in the near future

But isn't there a £10 charge for "on request"?

Imagine a supermarket not giving you the "till roll" at check out.

I know many just throw them away, but others do like to check them as errors do creep in.

"On request" would be fine if it was free, especially for those who don't have a goodybag.

mcilwraith

i do agree with on request.i don`t agree with the £10 fee @bill48er and up to 40 days waiting time seems a long stretch

harrrrrry

@davidevans0000

i bet that 99% of giffgaff users would hardly ever look at it?

Considering that well over 4000 users have supported the idea in Labs, and that's far more than most other labs ideas, I'd say you seriously underestimate the number of people who would use it.

But then you negate your own pessimism by qualifying it with "hardly ever". Those 99% are probably the people who need it the most, even though they only need to use it when they have a problem.

Consider that maybe 99% of people have probably not visited the Tower of London this year. Would that have been a good reason for not building the tower?

davidevans0000

@harrrrrry 4000 votes 7-year-old thread and giffgaff still working on it doesn't this tell you something it's not a priority.

lwachtrop

I personally can get by without itemised billing. Maybe those who demand it would be happy to pay for the service.

garyjroberts

If it was an optional extra that could be paid for by those who use it great. But there is also a vast number of users who don't want/need it. I'm happily getting along without it so if my prices were changed to accomadate non essentials I'd be a little ticked off

harrrrrry

@davidevans0000
4000 votes 7-year-old thread and giffgaff still working on it doesn't this tell you something it's not a priority.

What it ought to be telling us (and giffgaff) is that it is that a substantial number of members do think it should be a feature -- not necessarily the biggest priority but one that ought to be readily available when needed.

anth006

As I write 3702 members have voted to support the introduction of Online usage history (itemised billing). That's a fair few to say the least and members continue to add to this total.

https://labs.giffgaff.com/idea/4721

A quick search in Help gives us a few reasons why this is a good idea.

https://community.giffgaff.com/t5/forums/searchpage/tab/message?filter=location&q=itemised%20bill&location=forum-board:QA1&collapse_discussion=true

So yes gg get a move on and let's see this implemented.