Hi there @drewryr
Its highly unlikely that you will get a refund of any kind but you could try.
You can contact an agent by using this link below, as they are the only ones that can access your account, but please try to exhaust all channels within the site and community for help before doing so as contacting agents for unnecessary reasons can slow down replies to other genuine problems.https://giffgaff.com/support/ask
Please be aware that agents can take up to 24 hours to get back to you so please try to be patient.
If your struggling to contact an agent with a particular query please contact an Educator.http://goo.gl/UldsF
In order to make it easy for you to identify when to ask an agent,listed in the link below are some different reasons you could have to contact them, with the relevant categories to use (and a direct link to the right place).http://community.giffgaff.com/t5/Learning/When-to-contact-an-agent/ta-p/9114714