Labs and duplicates?

natty_noo

Now with a dedicated Labs team looking at, and filtering, the ideas before putting them up 'live', why are we still getting a lot of duplicates? I thought that was the whole point of 'new' ideas being kept in a sort of holding area, to stop this from happening.

It doesn't seem to be working.

persco

That’s what I thought also. Have you any examples?

You could flag those up to the team. Maybe a couple slipped through?

bill48er

Hi @natty_noo

One of the problems with Labs is that there over 10,000 ideas in there of which very many are duplicates.

The team is working through the old list to build up a data base of ideas that "new" ideas can be compared against.

However, this is a mammoth task, but the pile is slowly reducing, while also trying to catch up with an influx of "ideas" caused by "missions".

Labs is way better than it was, and will continue to improve given time.

Edit to add. If you find duplicate please flag them up - it will help speed up the whole process 😉

joolzian

50% of the dedicated labs team is on extended leave at the moment and as the dupes come under his remitt a few more may slip through until his return.

natty_noo

persco wrote:

That’s what I thought also. Have you any examples?

You could flag those up to the team. Maybe a couple slipped through?

It just so happens that the very first idea atm is a duplicate

https://labs.giffgaff.com/idea/16708503/increase-data-on-£5-goodybag-to-200mb

natty_noo

bill48er wrote:

Hi @natty_noo

One of the problems with Labs is that there over 10,000 ideas in there of which very many are duplicates.

The team is working through the old list to build up a data base of ideas that "new" ideas can be compared against.

However, this is a mammoth task, but the pile is slowly reducing, while also trying to catch up with an influx of "ideas" caused by "missions".

Labs is way better than it was, and will continue to improve given time.

Edit to add. If you find duplicate please flag them up - it will help speed up the whole process 😉

But isn't that the point of the new ideas being held back, so no duplicates should slip through and have to be flagged up?

natty_noo

joolzian wrote:

50% of the dedicated labs team is on extended leave at the moment and as the dupes come under his remitt a few more may slip through until his return.

How long has the other 50% been on leave? Because these duplicates have been slipping through for a long time. In fact, almost as long as this new system was introduced.

persco

natty_noo wrote:

persco wrote:

That’s what I thought also. Have you any examples?

You could flag those up to the team. Maybe a couple slipped through?

It just so happens that the very first idea atm is a duplicate

https://labs.giffgaff.com/idea/16708503/increase-data-on-£5-goodybag-to-200mb

Done a quick search with “200mb” and that’s the only one coming up or am I not doing it right? Got links to any same ones?

persco

@natty_noo All the other links saying they are duplicates are for different data allowance but you could argue about how much more allowance as even somebody suggesting a 201mb increase on the £5 could be a new idea?

On the other hand, would it be fair to say all ideas for increase in ‘allowance’ on the £5 package are the same idea?

natty_noo

@persco

Does it really matter about the amount of data that's being asked for? The fact is it's asking for an increase, something that's already been asked for many times, making it a duplicate.

persco

I believe it does matter @natty_noo unless it is unlimited. As long as there is a range in between and giffgaff can’t offer unlimited, everyone would have an amount they deem fit (ridiculous I know)

The example the op gave mentioned reasoning behind the 200mb ie competitors. I reckon it’s a fair argument to stand on its own. That’s my opinion though

I also get why every increase in allowance for the different price ranges should sit under one idea.

natty_noo

I think any amount of extra data asked for on the £5 goodybag should all be considered duplicates @persco , whether it's 50mb or 1gb, it's all extra.

persco

@natty_noo So by your thinking we would have x8 ideas in the lab on increase in ‘4g’ allowance on all the Goodybags and gigabag ranges?

nominate

persco wrote:

I believe it does matter @natty_noo unless it is unlimited. As long as there is a range in between and giffgaff can’t offer unlimited, everyone would have an amount they deem fit (ridiculous I know)

The example the op gave mentioned reasoning behind the 200mb ie competitors. I reckon it’s a fair argument to stand on its own. That’s my opinion though

I also get why every increase in allowance for the different price ranges should sit under one idea.

In my opinion ideas asking for a data increase on the same goodybag are duplicates, I just ventured into Labs and selected 18 ideas per page. On the first page there are 2 ideas clearly asking for more data for the £5 goodybag plus another one asking for a better deal on the same goodybag.

Surely it would be better for everyone if they were grouped together in one to concentrate support and discussion?

persco

“Surely it would be better for everyone if they were grouped together in one to concentrate support and discussion?”

@nominate now that’s different though to it being a duplicate

I like the grouping it idea.

natty_noo

@persco

And how exactly have you come to that conclusion? Which, btw, is incorrect.

Any suggestion of an increase in data, i.e, the £10 3gb goodybag, if 4 different people suggested 4 different increases then, to me, they are all duplicates and shouldn't be allowed to go live, not if there are already ideas asking for increases on that particular bag.

persco

@natty_noo We have x8 goodybag and Gigabag ranges? So what I meant was if someone suggested increase in x amount of data for each range even with the Always On package included fo x amount of 4g technology data

natty_noo

@persco

I think my explanation in post 16 makes it very clear what i mean.

ip633

persco wrote:

I believe it does matter @natty_noo unless it is unlimited. As long as there is a range in between and giffgaff can’t offer unlimited, everyone would have an amount they deem fit (ridiculous I know)

The example the op gave mentioned reasoning behind the 200mb ie competitors. I reckon it’s a fair argument to stand on its own. That’s my opinion though

I also get why every increase in allowance for the different price ranges should sit under one idea.

That’s why it can be quite difficult to decide whether a new proposal really is an obvious duplicate, or just broadly similar to another popular suggestion. Times change, and sometimes a fresh approach might be needed to bring a common issue back into focus, and the end result could be a slightly improved offering. The goodybag idea that you’re referring to, is at least well presented, and I think you’re right, it probably does deserve to stand on its own.

nominate

persco wrote:

“Surely it would be better for everyone if they were grouped together in one to concentrate support and discussion?”

@nominate now that’s different though to it being a duplicate

I like the grouping it idea.

I agree it seems perfectly logical and sensible that they should be grouped together by adding all subsequent ideas to the original one which would allow gg to get an accurate idea of the level of support whilst also allowing the community to discuss the finer details like amount etc.