not using internet on my mobile but it is using all internet credit quickly

janetcrochet

Bought a Nokia 3 from giffgaff in December. Like the phone but having a problem: do not use the internet on my phone but it is using up all the internet credit in a very short space of time. Reluctant to up my goodybag. Does anyone know how to turn the internet off and allow me to turn back on if I choose?

danhamman

Turn off "mobile data" in your handset settings

@janetcrochet

padiho

@janetcrochet It's probably apps updating in the background using your credit. Just switch off mobile data in your settings and switch on again when you need it

djbonner07

@janetcrochet >>>

Check here: https://giffgaff.com/profile/usage-statement

Turn the data off in your phone settings under mobile data.

maverick77_uk

@janetcrochet

Hi,

On the drop down top menu, click on "giffgaff" - where it has the signal strength icon, you can then turn off the mobile data (and on when you choose). Apps will be using the data in the background while it is on, which is where your credit is going.

Cheers!

lynda1962

@janetcrochet, hi there, Apps running in the background will eat your data as apps are constantly being updated.

You can turn off mobile data in your phone settings.

prisonbreakscylla

@janetcrochet

Check this link for more info https://support.vodafone.co.uk/Device-Guides/Connectivity/Data-usage/48663677/Turn-mobile-data-on-or-off.htm

janetcrochet

The mobile data is turned off

niniey2

Not had a Nokia for yers but try this: Open Menu --> Settings --> Connectivity --> Packet data --> choose when needed or never(or any choice that means turning off your internet). If not come back and let people know soemone will be along to help.

danhamman

How do you know it is using up all your data?

@janetcrochet

janetcrochet

The mobile data is switched off

janetcrochet

Because it just lasted out on the goodybag that ran until 20.1.18. The mobile date is turned off and wifi disabled. I don't use the internet on my phone so at a bit of a loss. My new goodybag has started and yes it's only a £5 bag which is all I need (and have used for at least a year with no problem on my old phone). Only changed my phone because my old one wouldn't update to whatsapp

janetcrochet

Thanks everyone for your ideas but wondering if there is a fault with the phone. Anyone know who to contact - would it be giffgaff as it was purchased through them?

geoffmcg64

Sounds like background data, turn you data off in the settings