Help

shezy13

i have just changed phones put my sim in and it says giff gaff and 4g but i can not make or receive calls help

sammy103

Hi @shezy13

Are you sure your phone is unlocked? A giffgaff SIM will only be accepted in mobile device that is either unlocked or locked to the o2 network.

If you sure the phone is unlocked Please check the network status in your area to check for any faults with the network in your area by following this link http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

Also turn your mobile device off for about 5 mins and turn it back on to allow the network signal refresh.

sheppola

@shezy13

i have just changed phones put my sim in and it says giff gaff and 4g but i can not make or receive calls help

First try switching on Flight mode and then off again.If no good then.....

Sometimes the Network APN settings need refreshing and this will

rescan the networks.

These are the Network APN settings I use on Android for both UK and EU.

Connection Name: giffgaff

APN: giffgaff.com

Proxy: Not Set

Port: Not Set

Username: giffgaff

Password: [Blank]

Server: http://mmsc.mediamessaging.co.uk:8002

MMS proxy: 82.132.254.1

MMS port: 8080

MCC: 234

MNC: 10

Authentication Type: "PAP or CHAP"

APN type: default,supl,mms

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: IMSI

MVNO value: 23410x

Remember to press save from the options and then shut the phone off for a few mins and then reboot.

shezy13

it says giff gaff on the front screen so does that mean that its unlocked, sorry I am rubbish at this had the same iphone for 6 years I have checked the settings and turned it of and on still nothing

rebelyell

If you have just activated your SIM then give it a few hours before everything is working. New activations can take up to 24 hours before everything is working.

sheppola

@shezy13

it says giff gaff on the front screen so does that mean that its unlocked, sorry I am rubbish at this had the same iphone for 6 years I have checked the settings and turned it of and on still nothing

Have a look here.It may not be a GiffGaff thing,

https://www.macworld.co.uk/how-to/iosapps/how-fix-imessage-not-working-on-iphone-ipad-mac-3661255/