hi there - Are you sure you bought a goodybag and not just added airtime credit e.g voucher? As airtime credit and goodybags bundles are two different things.
Adding airtime credit will not apply a goodybag automatically. A goodybag is bought direct using a credit/debit card or airtime credit can be exchanged for one by following the steps below.
-- Login -> https://giffgaff.com/auth/login
-- Go to the "Top-up" section of the website
-- Select the goodybag/gigabag you wish to buy and then click “select button”.
-- Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
-- Click "Continue" without ticking the box to recur your goodybag
-- Click "Exchange airtime credit"
You also have the option to exchange your airtime credit for a goodybag from your phone by dialling 43430 select option 2 and follow the instructions.