sanaebe has a question about My Goodybag disappeared

sanaebe

Bought a goodybag yesterday, it was on and working, today I go on the app and it says no goodybag active and I have no 3g on my phone anymore. Payment and everything was taken. Anyone can help?

sammy103

@sanaebe hi there - Are you sure you bought a goodybag and not just added airtime credit? Airtime credit and goodybags bundles are two different things.

Adding airtime credit e.g using a voucher will not apply a goodybag automatically. The goodybag is bought direct using a credit/debit card/Paypal or the airtime credit can be converted for a goodybag by following the steps below

-- Login -> https://giffgaff.com/support/questions

eddiehk6

hi @sanaebe

Please ignore the app as it can be buggy. I recommend using a computer.

Also to ensure you are logged into the correct giffgaff account:

- Log out: http://giff.ly/gg_settings

• Ensure your phone’s mobile data is turned on

endorphin

Hi @sanaebe you should double check what you have bought by

dialling *100# for your airtime credit (payg) balance.

dialling *100*7# for details of your current goodybag

looking at your order history here https://giffgaff.com/profile/payment-details#orders

What do they say please?

sanaebe

Yes, I even have the email with the Goodybag purchase confirmation. And now I got an email saying my goodybag wont be recurring next month as changed in my payment page, but I didnt even do that. I have sent a message to an agent so hopefully that'll help. Thank you

sanaebe

Even online it says no Goodybag active, but when I try to top up it says only airtime top up available.

When I check on my phone it says 0 minutes left in goodybag that expires on the 8th feb, which is today, but I bought a goodybag yesterday, which is why I think its weird.

Also, I checked my bank account and the money has been taken out yesterday so I have paid for it.