There's a new type of app that's been doing the rounds and gaining in popularity that I'd like to talk about. There's a few of them about, but they all have the same general idea - at the end of your monthly plan, they ask you to trade in the allowances you don't use for some form of credit. Sometimes that's discounts, sometimes it's cash, sometimes it's credit on another network, but they all say they can help you get more out of your plan than otherwise.
It sounds really tempting, but what they don't tell you is how it's done - these apps take control of your phone to send messages or make calls on the developers' behalf. These texts/calls then make money for the developer, at the network's expense, some of which they pass on to you (not to mention the inherent risk of letting a stranger control what your phone does). That expense, when these apps are used, can end up being considerable for the sending network - and that money needs to come from somewhere. Either a network prevents the use of services like these, or they have to raise prices.
We don't think members should have to bear the expense of covering this practice for the few people who are using these services, so we want to clarify that we consider use of these automated apps a breach of section 3 of our Terms and Conditions. Starting a month from today (March 12th 2018), we'll be enforcing this, and we'll be contacting people to let them know that they need to stop breaching our terms of service.
The people this app appeals to are the ones who find themselves with more of their goodybag at the end of the month than they planned for. When we get in touch, we'll be showing them the features we currently have to help them manage their goodybag, like the recommended plan, so that they won't need to overbuy in the first place.
If you see anybody in the Help forum asking about this please let them know, and if you have any questions before we put this in place just pop a reply in this thread - I'll drop in to answer as many as I can.