New goodybag improvements: Unlimited minutes and extra data if you run out

vespaash2

PLEASE NOTE: This is a thread from February 2018, and will no longer be a fully accurate description of giffgaff's goodybags from June 11th 2018. our main goodybags page.

We always challenge ourselves to provide great value and keep things simple for our members so I’m excited to share two new goodybag improvements.

Unlimited minutes

First up, from Thursday 22nd Feb we’ll be moving to unlimited minutes on our goodybags at £10 and above. We hope big callers will be delighted with the news. For everyone else, we know minutes have tended to become less important over time but here's the upside, it means we can afford to simplify things by making minutes one less thing for new and existing members to think about when choosing their goodybag.

You don’t have to do anything, we’ll simply add the unlimited minutes next time you buy a £10, £12, £15 or £18 goodybag from Thursday 22nd.

More data - when you need it most

And now for something a little different. We know that running out of data can be a real pain which is why unlike any other network provider we analyse your usage every month and tell you the best goodybag for you. This does the trick nicely but there’s always a chance you can have an exceptional month and use more data than usual. Now, if this happens you can of course buy your next goodybag early but we thought, wouldn’t it be nicer if we saved you the hassle and simply gave you extra data to keep you connected.

So that’s what we’ve done. Once you’ve bought your first 3 goodybags we’ll simply boost your data by 1GB extra every month when you buy a £10, £12, £15 or £18 goodybag.

Call it a reserve tank or a data lifeline we just want to make sure we give members who use a lot of data a helping hand to get them to their next goodybag if they run out.

Here’s an example of what the My account page will look like:

It’s not quite ready, we’re planning to make the change by the end of March, so we’ll update you when we have a confirmed date.

Remember unlimited minutes come first on Thursday 22nd Feb. We're looking forward to hearing your feedback.

Thanks for choosing giffgaff.

Ash Schofield

Chief Marketing Officer

Update 28/03/18: the extra 1GB of data is now live, for more info on how you get it click here

ashleybristoluk

that is good that you are listen to our feedback, what about the £18 data because it is cap, if it easy if you remove the cap make it Unlimted data?

bobrobinson

@vespaash2

Wow that is fantastic news. And i think i speak for many other gaffers too.

giffgaff gets better and better as it goes along.

Thanks so so much its a brilliant offer

All the best Bob

giffgaffprepper

ashleybristoluk wrote:

that is good that you are listen to our feedback, what about the £18 data because it is cap, if it easy if you remove the cap make it Unlimted data?

@ashleybristoluk

the £18 also gets the extra 1gb, after you have bought at least 3 bags for the previous 3 months

@vespaash2 why the 3 month wait? why not simply add an extra 1gb at the beginning?

is the 3 month rule only applicable to new members? existing members who have been here longer than 3 months automatically get the extra 1gb in March?

tids

@vespaash2

Thanks for the info this a big improvement to the goody bags

Thanks

suppers_ready

Very welcome additions, but why oh why is the £5 goodybag ignored again???

The last time there were goodybag changes someone was going to crunch numbers to see if the data could be uplifted to 500MB so the last gigabag could be retired. So far no update :smileysad: and that was months ago. :smileysad:

The £5 goodybag is poor value in the marketplace these days. The free minutes were taken away with a token bit of data and a few minutes added. If you don't want customers at the £5 price point then just say so.

vespaash2

@giffgaffprepper

Yes the extra 1GB boost will kick in on qualifying goodybags for existing members who have bought 3 goodybags over time (not just since the March launch)

yvonnearmstrong

Cheers

Yvonne

jokeyboi77

Wow this is good news for members and well done giffgaff.

Although I don't get why they don't just 'add' the extra data to the existing data and make it 4gb instead of 3 &1 etc. still any extra data is welcome.

django21

Wow this is awesome news

iamchriswilliams

Mint

iamchriswilliams

Feel good marketing ploy, we either way we get the extra data

debscon

Extra minutes on the £7.50 goodybag would be nice

a1ant

Hi @vespaash2,

Thank you so much for this welcome and great news, well done giffgaff. 🙂

There is however one thing I don't quite understand about the data part of it, so please could you or someone clarify for me? Thank you in advance. 🙂

For example if I buy the £18 goodybag which has 9GB after 3 months it increases to 10GB, my question is does the extra GB remain or is it strictly for emergencies only?

Please forgive my ignorance and if I have misread or misunderstood the post.

Kind Regards

a1ant 🙂

essie112mm

Hi @vespaash2

It would be good if you could have addressed the valid points about the £5 goodybag raised by @suppers_ready . Many of us share the view that the goodybag represents poor value now and my hunch is that rather than enhance its value giffgaff is perhaps leaving it to rot in the hope that members will move up to the £7.50 goodybag. Then the company can cite lack of appeal as a reason to ditch both it and the remaining £5 gigabag.

bobrobinson

Hiya @vespaash2

As the £10 and upwards minuits are unlimited that will eliminate the free giffgaff to giffgaff calls and texts.

Would we still have to down the phone after 59 minuits then call again or can we just carry on.

Bob

isabel1066

@vespaash2 thank you looks better deals now on giffgaff with the goodybags.

zahra_javid

vespaash2 wrote:

We always challenge ourselves to provide great value and keep things simple for our members so I’m excited to share two new goodybag improvements.

Unlimited minutes

First up, from Thursday 22nd Feb we’ll be moving to unlimited minutes on our goodybags at £10 and above. We hope big callers will be delighted with the news. For everyone else, we know minutes have tended to become less important over time but here's the upside, it means we can afford to simplify things by making minutes one less thing for new and existing members to think about when choosing their goodybag.

You don’t have to do anything, we’ll simply add the unlimited minutes next time you buy a £10, £12, £15 or £18 goodybag from Thursday 22nd.

More data - when you need it most

And now for something a little different. We know that running out of data can be a real pain which is why unlike any other network provider we analyse your usage every month and tell you the best goodybag for you. This does the trick nicely but there’s always a chance you can have an exceptional month and use more data than usual. Now, if this happens you can of course buy your next goodybag early but we thought, wouldn’t it be nicer if we saved you the hassle and simply gave you extra data to keep you connected.

So that’s what we’ve done. Once you’ve bought your first 3 goodybags we’ll simply boost your data by 1GB extra every month when you buy a £10, £12, £15 or £18 goodybag.

Call it a reserve tank or a data lifeline we just want to make sure we give members who use a lot of data a helping hand to get them to their next goodybag if they run out.

Here’s an example of what the My account page will look like:

It’s not quite ready, we’re planning to make the change by the end of March, so we’ll update you when we have a confirmed date.

Remember unlimited minutes come first on Thursday 22nd Feb. We're looking forward to hearing your feedback.

Thanks for choosing giffgaff.

Ash Schofield

Chief Marketing Officer

Wow this is fantastic news @vespaash2

One thing im a little confused with once we buy 3 goodybags is the extra data for the goodybag a permanent addittion ie 3 £10 goodybags then the data will be 4GB permenant or is it just the 1GB extra for the month?

Also @vespaash2 will there be any improvements to the £5 and £7.50 goodybags?

vespaash2

@zahra_javid

@alant

Hi Just to confirm once members qualify for the 1GB extra we will boost their goodybag every month when they buy the £10, £12, £15 & £18 goodybags

vespaash2

@bobrobinson

The good news is there is no need to hang up after 59mins with Unlimited Minute goodybags