I am being ripped off by a company called Wapstar they are taking a subscription fee every week from my giff gaff balance but I never subscribed with them. Can't find any info on their site about cancelling suscription. How can I stop this ripp off?
Information about how to unsubscribe should be included in the text messages you are receiving. What number are these texts coming from?
Wapstar are well known scammers. Try Googling 'wapstar scam' and you will find you are not alone.
I have put details of how to deal with these scams on my website at http://payforitsucks.co.uk.
The steps you ought to be taking are:
1. Stop further charges being made
2. Get a refund of any charges already taken
3. Complain to the Phone-paid Services Authority
4. Protect yourself from further 'charge to bill' scams
I'm sorry you have become a victim of one of these scams. It is quite possible that your number was provided via a rogue App on your ‘phone, or you may have clicked on an innocent looking Ad while browsing the web.
You need to be aware that while you are connected to the internet via mobile data, your number may be passed by GiffGaff to third parties for charging purposes. The mechanism by which this happens is called 'Payforit'. This can’t happen while you are connected by WiFi. Once the third party has your number they can send you chargeable text messages and, very unfairly in my opinion, it will be your job to argue for a refund!
The Payforit mechanism was intended to make it easy for consumers to purchase goods and services and have them charged to their 'phone bill. Unfortunately Payforit has proven to be very insecure and hardly a day goes by without someone reporting another scam on here.
Unfortunately GiffGaff and all of the other networks have no incentive to bring these scams to an end, as they receive a share of the income from them. Most of the other networks (apart from O2) can put a 'charge to bill' bar on your account to stop these third party charges. GiffGaff can't (or won't?) even do this.
If you want protection from these scams you will need to move your number to another provider which can offer a ‘charge to bill’ bar.
Let me know if can offer any further help or advice. These scams are a disgrace to the mobile communications industry.